Wave Utilities
HR Coordinator
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HR Co-ordinator (37 hours per week, Permanent)
Location: Contractual base in Salvus House, Durham with hybrid working opportunities
Salary Range from: £26,400 (pro rata) plus a discretionary bonus potential of up to 8% of annual salary
Job Level: D
Reporting to: HR Manager
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrated the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.
WHAT’S IN IT FOR YOU?
Wealth
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
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Time off
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering
Wellbeing
- Hybrid/Flexible working
- Healthcare cashback and treatment scheme
- Cycle to work scheme
- 24/7 Employee Assistance Programme
- Free flu shots
Family Friendly
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- We care about you as an employee and have a range of resources available to both you and your family
THE ROLE IN A NUTSHELL
As our HR Coordinator, you'll provide first-line HR support to employees and managers across the business, helping to ensure a smooth and professional employee experience. You'll be responsible for a wide range of HR administration, recruitment and onboarding activities, maintaining accurate records, responding to HR queries, and supporting the wider HR team. This is a busy role that would suit someone with solid HR experience, strong organisational skills, and a good understanding of the employee lifecycle.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
No two days are the same. You could be:
- Responding to employee and manager queries
- Updating HR systems
- Preparing reports
- Coordinating recruitment activities
- Issuing contracts
- Supporting new starters through their onboarding journey
You'll also help maintain accurate HR records, provide guidance on routine HR matters, support payroll processes, and assist with HR projects and employee engagement initiatives.
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WHAT DO WE NEED FROM YOU?
We're looking for someone who has previous experience in an HR Coordinator, HR Administrator or similar HR support role, with a good understanding of HR processes and UK employment law. You'll be confident providing first-line HR guidance, managing multiple priorities, and working accurately with sensitive information. A CIPD Level 3 qualification (or equivalent HR qualification) and/or substantial HR experience across the employee lifecycle is essential, along with strong Microsoft Office skills and excellent attention to detail.
HOW DO I APPLY?
Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
- For external candidates you can access the job description here.
- For internal candidates you can access the job description here.
To apply, please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date: 4pm on 23 September 2026
Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk.
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