HR Documentation Advisor

Portfolio Group HR Consultancy Opportunity

Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.

We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced, so organisation and attention to detail are a must! If you a HR Admin, or looking for your first real step into HR and you want a role that gives great progression and continued learning, please apply today and we'll be in touch!

Day-to-day Responsibilities

• To advise clients developing documentation based on their needs client and the suitability of relevant policies and procedures.
• To review client's existing documentation to ensure it is in line with the good work plan and advise in relation to terms which breach Employment Law.
• Provide best practice advice to clients to assist in documentation development and highlight potential commercial options and the risks these options present.
• To ensure that personal knowledge of HR and Employment Law is continually updated.
• To provide a client focused and personalized approach, building relationships and always enhancing the client experience.
• Focus on continuous engagement of clients with documentation provided, ensuring the documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations.
• To guide clients through Brightbase and BrightHR software in relation to accessing documentation.
• To proactively call and advise clients using "insights" gained from data on Bright.
• To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
• To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided.
• To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
• To arrange welcome calls for new clients and provide reports as required.
• To carry out other tasks that are deemed necessary by the Management Team.
• To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly.
• To manage own workload working from the task list and welcome calls reporting.
• Ensure deadlines and any KPI/ SLA targets are met.
• Work in line with any quality criteria/ instruction in place.
• To represent the Bright brands to other areas of the business via presentations or meeting presence where required.
• To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation.
• To undertake project work when required.
• To attend other sites where required.
• Undertake e-learning sessions as and when required.
• Attend team meetings, as and when required, including morning/ evenings and weekend conferences/ development/ training days.
• Assist with training for new starters.