Influential Software
HR & Facilities Lead
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HR & Facilities Lead
Location: Office-Based (Maidstone, Kent)
Reports To: Director / Chief Technology Officer
Employment Type: Full-Time / Permanent
ABOUT THE COMPANY
Established in 1993, Influential is a boutique systems integrator, designing and delivering high-quality technical, team augmentation, training, and software solutions to 200+ global clients, including local and international businesses as well as central government, local councils, the health sector, universities, and colleges.
JOB PURPOSE
To take ownership of the day-to-day HR function and the smooth running of our Maidstone office. This is a standalone, hands-on role covering the full employee lifecycle alongside office and facilities management. It suits an HR professional who is working towards, or has achieved, a CIPD Level 3 or Level 5 qualification, is confident working independently, enjoys variety, and wants to own both people and workplace matters end to end. You will be the first point of contact for employees, managers, and external providers on all HR, office, and facilities queries.
KEY RESPONSIBILITIES
Human Resources
- Own and maintain the HR system (BambooHR) as the master employee record — personal details, documents, annual leave, sickness, and the recruitment pipeline — keeping data accurate and compliant.
- Manage the full new-starter process end to end: offers, contracts, right-to-work checks, system set-up, benefits enrolment, and induction.
- Run recruitment end to end: drafting and posting adverts, coordinating interviews, managing the candidate pipeline, and preparing offer documentation.
- Manage the leaver process, including resignations, acceptance letters, final pay coordination, reference requests, and exit interviews.
- Administer annual leave, sickness absence (including long-term and persistent absence), family leave, and other leave types.
- Manage probation reviews, contract variations, flexible working requests, and performance review processes.
- Handle employee relations matters including disciplinary and grievance processes, supporting managers, and maintaining accurate documentation.
- Work closely with the Senior Leadership Team, contributing to workforce and people planning and providing HR input to wider business decisions.
- Work with the Financial Controller, providing accurate employee information to support timely payroll processing.
- Complete right-to-work checks and maintain compliance.
- Maintain HR policies and ensure compliance with current employment legislation and data protection (GDPR) requirements.
- Coordinate employee benefits, engagement initiatives, and internal communications.
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Office & Facilities
- Act as the key point of contact for day-to-day office and facilities queries.
- Manage relationships with the landlord/managing agent and external service providers, ensuring building compliance is maintained.
- Coordinate office maintenance, repairs, and service contracts (e.g., water cooler, coffee machine, cleaners, sanitary bins).
- Manage stock, ordering, and supplier accounts, and process/approve related invoices.
- Own health & safety administration and record-keeping, including first aid provision.
- Manage key-holder arrangements and office emergency procedures.
- Coordinate meeting room bookings, refreshments, and staff events.
PERSON SPECIFICATION
Qualifications
- CIPD Level 3 (or working towards) — desirable; CIPD Level 5 or working towards — desirable.
- Commitment to ongoing CPD and further HR qualification.
Experience
- Demonstrable experience in a standalone or generalist HR role covering the full employee lifecycle — essential.
- Working knowledge of UK employment law and HR best practice — essential.
- Experience with an HR information system (BambooHR or similar) — desirable.
- Experience of office management, facilities, or supplier coordination — desirable.
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Skills & Competencies
- Confident engaging with and advising senior leaders, and contributing to planning discussions.
- Strong organizational and multitasking skills, comfortable owning competing priorities independently.
- High level of attention to detail and accuracy.
- Confident handling confidential and sensitive information with discretion and integrity.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Proactive, adaptable, and resourceful, with sound judgment and a solutions-focused approach.
BENEFITS
We know our people are at the heart of everything we do. That's why we offer a benefits package designed to support your wellbeing, growth, and life outside of work:
- 30 days' paid holiday
- Life insurance and 24/7 access to an online GP
- Discounted gym membership & online fitness programmes
- Perkbox discount platform
- Mental health support and life coaching
- Financial wellbeing guidance
- Nutrition plans and advice
- Clear opportunities for career progression
APPLICATION
To apply, please submit:
- A cover letter explaining why you are suitable for the role, what excites you about joining us, and how you keep your HR knowledge and professional development up to date.
- Confirmation that you live in or around the Maidstone area of Kent and can work full-time in our Central Maidstone office.
- An up-to-date CV.
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