HR Manager

You will directly manage the HR Coordinator to ensure the employee life-cycle, our people processes, systems and practices are best in class.

Responsibilities:

Employee Relations

• Oversee, support and lead ER matters and support complex cases with the Head of Operations and/or People Director on employee relations matters, including disciplinaries, grievances, performance issues, investigations and TUPE.
• Partner with operations managers and other key stakeholders to provide clear, pragmatic guidance, building their capability to handle ER issues confidently and consistently.
• Ensure all ER practices align with UK employment law and company values.

People Operations & HR Systems

• Manage day-to-day running of the HR function, including the day-to-day management of the HR Coordinator.
• Oversee and manage core HR operations for the full employee life-cycle; including onboarding, HR inbox management, maintaining accurate employee records and off-boarding.
• Continuously improve HR systems, processes, and workflows to enhance efficiency and the overall employee experience.
• Ensure accurate and compliant handling of employee data in line with GDPR and UK legislation.

Policies & Best Practice

• Work with People Director and the General Counsel to develop, implement and maintain company policies to ensure compliance with employment laws and organisational standards.
• Communicate policy changes effectively across the organisation and provide guidance to managers and employees.
• Conduct periodic policy audits to ensure consistency, fairness, and alignment with best practices.

Performance, Learning & Development

• Coordinate the annual performance management cycle.
• Identify training needs and deliver workshops and development initiatives to support continuous learning across the business.
• Work with L&D to ensure training is relevant and up to date, enabling managers to manage and support employees.

Culture, Engagement & Inclusion

• Support employee engagement activities that foster a positive, collaborative and high-performing culture.
• Promote inclusive practices across HR processes.
• Champion diversity, equity and inclusion, ensuring it is embedded into all people processes and decisions.
• Help shape an employee experience that inspires people to grow and build their careers with us.

People Strategy & Insights

• Work with managers to implement agreed people initiatives.
• Maintain and report on HR metrics.
• Support the People Director with the delivery of people initiatives.

Requirements:

• CIPD Qualified, preferred but not essential.
• Proven HR generalist experience in a fast-paced, multi-site environment (retail or hospitality desirable).
• Strong working knowledge of UK employment law and leading ER cases end-to-end.
• Experience coaching, influencing and building capability in managers.
• Comfortable supporting people projects.
• Experience with HR systems and confident using data to drive decisions.
• A people-first mindset with a passion for culture, engagement and development.

Benefits:

• Monthly Coffee Allowance
• Discounted food and any other items in our stores
• Fully stocked fridge with breakfast items and soft drinks
• Quarterly At-home Coffee Order
• Recognition Rewards
• Phone bills reimbursed (up to £50)
• Yearly bonus - up to 15% (dependent on eligibility)
• Weekly cash plan (money when you need it through Stream)
• Increase your monthly savings with the 5% Boost on Build Pots through Stream
• Access to hundreds of high street retailer discounts through Stream
• Access to a Financial Coach via Stream
• Access to a fully comprehensive wellness app offered as part of our Employee Assistance Programme
• Employee Assistance Programme for when you need advice
• Training and opportunity to progress your career
• Friday Drinks - Pub booked for last Friday of each month
• Summer & Winter Socials
• Pension through NEST
• Long Service Reward Scheme
• Enhanced Maternity Pay