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Reporting to the SVP, Talent & Culture
This role will operate as a strategic partner to regional and global executives, while also playing a hands-on role in delivering core HR initiatives. You will work within a COE-led HR operating model, leveraging specialist teams (Talent Acquisition, Learning & Development, Total Rewards, Employee Relations, etc.) and shared services to drive impact. This is a high-impact individual contributor role focused on organizational transformation, leadership capability, and strategic workforce planning in a fast-evolving, tech-enabled, global environment. This is a global role requiring effective collaboration across multiple time zones, with flexibility to support stakeholders in different regions.
Job Responsibilities
Strategic Business Partnering & Transformation
- Partner closely with Human Resources senior leaders to execute functional strategy
- Support transformation initiatives globally
- Provide insight-driven guidance on organizational effectiveness, capability building, and future workforce needs
- Act as a trusted advisor on people topics, balancing financial constraints with employee impact
Organizational Design & Workforce Planning
- Implement organizational design initiatives, including structures, roles, spans & layers, and accountability models. Execute structural changes end-to-end
- Build forward-looking workforce scenarios, aligning headcount, capabilities, and cost with business priorities and financial plans
- Identify capability and alignment gaps across workforce planning, organizational design and talent strategy
Talent Acquisition & Onboarding
- Partner with Talent Acquisition COE to ensure high-quality hiring outcomes for senior and critical roles
- Play an active role in defining role requirements, assessing key talent, and ensuring alignment on hiring decisions
- Lead onboarding and assimilation for all new hires within assigned functions
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Learning & Development
- Execute talent management processes, including performance management, talent reviews, and succession planning
- Identify and develop critical talent pipelines, with a focus on leadership and future-ready capabilities
- Partner with COEs to deploy and embed leadership development and learning initiatives, ensuring strong adoption and measurable impact
- Coach and support senior leaders to enhance leadership effectiveness and team performance
Culture & Talent Engagement
- Drive participation across all listening / voice-of-the-employee tools (pulse, annual survey, etc.)
- Translate engagement insights into targeted action plans that improve retention, performance, and employee experience
- Embed Foundever’s culture through leadership behaviors and team practices
- Support leaders in navigating ambiguity and leading through change in a global environment
Total Rewards & Employee Relations
- Support the execution of compensation and performance cycles, ensuring fair, data-driven, and consistent outcomes
- Advise leaders on pay, performance, and retention decisions using market and internal insights
- Partner with Employee Relations, Legal, and regional HR teams on employee relations matters, restructuring, and compliance
- Manage compliant lifecycle events and offboarding
Data-Driven Decision Making
- Leverage HR data, dashboards, and people insights to inform decision-making and influence leaders
- Monitor key metrics (e.g., engagement, attrition, hiring effectiveness, talent pipeline health) and drive continuous improvement
Operating Model
- Work as part of a global HRBP team
- Deliver through strong collaboration with Centers of Excellence (COEs), Regional / Local HR Teams, and Shared Service Centers (SSC)
- Act as an integrator, ensuring global frameworks are effectively translated into business impact
Skills and Qualifications
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- 10 years of progressive HR experience, with at least 5 years in a strategic HRBP or HR generalist role supporting senior-level stakeholders, in a global, matrixed organization
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field (required). Master's degree or MBA with an HR/OD focus (preferred)
- Strong track record supporting corporate commercial functions
- Demonstrated experience in organizational design, transformation, and workforce planning
- Experience operating within a COE / shared services HR model
- Exposure to fast-paced, high-growth, or transformation environments (BPO, tech, or services sectors preferred)
- Excellent communication skills, with the ability to influence and partner with senior stakeholders globally
- Proven ability to work and adapt effectively across multiple time zones and cultures in a global organization
- The ability to translate strategy into execution
- Credible and confident senior stakeholder management and influencing skills
- Strong command of performance, talent review, succession, and leadership development processes
- Strong analytical and data-driven decision-making capability
- Ability to balance hands-on delivery with strategic partnering
- High levels of commercial acumen and business insight
- Resilient, adaptable, and comfortable operating in ambiguity and change
- Fluency in English (written and spoken) is required; additional languages are a plus
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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