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On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.
As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.
About The Organisation
PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.
We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.
The Team
People, Solutions and Experience are a team within the Human Resources and Workforce Development Department, and we aim to provide an excellent service in all aspects of employment, from prior to commencement of employment and throughout the employment lifecycle. This includes providing a wide range of professional services such as Recruitment; first-line HR support; Terms and Conditions of Service; Policy and Case Management advice and guidance.
The Post
The HR Assist Officer will provide advice and guidance on all aspects of terms and conditions of service and policies, will be the first point of contact for our customers queries and for maintaining our people systems such as eESS internal databases and our call management platform, Service Now.
The Candidate
We are looking for an individual with excellent communication skills, written and verbal, combined with great organisational and time-management skills, to join the teams.
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You need the ability to multi-task in a fast-paced, customer service environment and possess good decision-making skills. A good understanding of HR practices and a professional is essential with a confident and flexible approach is essential to balance the needs of the customers with the requirement to adhere to policy and process.
The ideal candidate will have experience in an administrative role, ideally within an HR environment and should be qualified to HNC level or with equivalent HR experience.
Additionally, you should have experience of HR systems and be computer literate with standard Microsoft packages.
The successful candidate must comply with the Mandatory Induction Standards and with the Code of Conduct for Healthcare Support Workers.
Location and Working Pattern
You will be based in our office in Edinburgh or Glasgow, and on occasion travel to other PSDS sites to attend meetings will be required.
Currently hybrid working.
Hours of work are 36 hours per week, Monday to Friday.
It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion
Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such aim to guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot
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Further Information
For an informal discussion on the post, please contact Shannon Blair; HR Advisor at shannon.blair@nhs.scot
Closing date for completed applications is Wednesday 12th August 2026.
Please note – interviews will take place during week commencing 24th August.
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance.
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