GTC Recruitment
HR Operations Advisor
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Location: Swindon (Hybrid – 2 days per week onsite: every Wednesday and one additional day)
Contract: Initial 3-Month Contract
Rate: £375 per day (Umbrella)
IR35 Status: Inside IR35
Security Clearance: BPSS required
About the Role
We are seeking an experienced HR Operations Advisor to join an organisation on an initial three-month contract. This is an excellent opportunity for an HR professional with strong employee relations experience to provide expert operational HR support within a collaborative and fast-paced environment.
Working closely with managers and key stakeholders, you will deliver practical HR advice across a broad range of people matters, ensuring compliance with employment legislation, organisational policies and HR best practice. You will play a key role in supporting managers, resolving employee relations issues, contributing to organisational change initiatives and driving continuous improvement across HR services.
Key Responsibilities
As HR Operations Advisor, you will:
- Provide expert HR advice and guidance to managers and employees on HR policies, procedures and employee relations matters.
- Manage a varied employee relations caseload, including disciplinary, grievance, absence management, capability and performance cases, ensuring timely and compliant resolution.
- Coach and support managers to make effective, consistent and legally compliant people management decisions.
- Act as an escalation point for operational HR queries, resolving issues through the appropriate application of policies and procedures.
- Build and maintain strong working relationships with managers, employees and key stakeholders across the organisation.
- Support organisational change programmes by providing HR guidance throughout implementation.
- Assist with recruitment activities, including coordinating job descriptions, supporting hiring managers and maintaining recruitment records.
- Maintain accurate employee records and update HR systems in accordance with data protection requirements.
- Analyse HR data and trends, producing reports and identifying opportunities for service improvement.
- Contribute to HR projects and continuous improvement initiatives to enhance HR processes and service delivery.
- Ensure all HR activities are carried out in line with employment legislation, organisational policies and HR best practice.
- Escalate complex or high-risk matters where appropriate.
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About You
To be successful in this role, you will have:
- Demonstrable experience in an HR Advisory or HR Operations role.
- Proven experience managing employee relations cases, including disciplinary, grievance, absence and performance matters.
- CIPD Level 5 qualification (or above), or equivalent practical HR experience.
- A strong understanding of UK employment law and HR best practice.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
- Strong organisational skills with the ability to manage multiple priorities and work independently.
- Sound judgement when interpreting and applying HR policies and procedures.
- Experience using HR information systems and maintaining accurate employee records.
- A customer-focused approach with a commitment to delivering a high-quality HR service.
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Desirable Experience
It would be advantageous if you have:
- Experience using Oracle Fusion HR.
- Experience supporting organisational change programmes.
- Experience analysing HR metrics and producing management information.
- Previous experience working within the public sector or a large, complex organisation.
- Knowledge of pension administration processes.
Working Arrangements
- Hybrid working model.
- Mandatory onsite attendance in Swindon every Wednesday and one additional day each week (this requirement is fixed).
- This role must be undertaken within the United Kingdom.
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