Hargreaves Lansdown
HR Operations Associate
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Our purpose is to help Britain build wealth, with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
Our HR Operations team is the engine room of the People function. We're responsible for welcoming new joiners, supporting colleagues throughout their time with us, and ensuring a smooth transition when they move on.
We're a dynamic, solutions-focused team who genuinely enjoy what we do. We're looking for someone who shares our passion for delivering an exceptional employee experience, thrives in a fast-paced environment, and takes pride in finding better ways of doing things.
In this role, you'll provide an outstanding HR service at every touchpoint, carrying out a variety of operational activities across the employee lifecycle. You'll apply and advise on our HR processes and policies, ensuring accuracy, consistency, and a first-class experience for every colleague you support.
Join this energetic bunch of people who really enjoy getting stuck into their role and solving queries that come their way. We are looking for someone to join who is passionate about delivering a great customer experience, someone who is proactive at making improvements to processes and dealing with high volumes of queries.
What you'll be doing
- Manage and respond to all emails in the HR case queue accurately, effectively, and within agreed timeframes.
- Advise managers on the interpretation and application of HR policies and procedures, ensuring alignment with best practice.
- Support the onboarding process by preparing offer documentation, references, and communications within agreed SLAs, ensuring a positive client experience.
- Continuously identify opportunities to streamline processes and enhance the overall HR service delivery.
- Proactively problem-solve and propose innovative solutions to improve the efficiency and effectiveness of the HR Operations function.
- Take ownership of allocated work, delivering within required timescales and responding promptly to client enquiries via Teams, email, and Workday Help.
- Follow all HR processes diligently, maintaining full compliance with relevant regulations and legislation while ensuring a high standard of accuracy.
- Escalate issues appropriately to the HR Operations Specialist when required.
- Collaborate proactively with teams, managers, and colleagues across the business to achieve high performance standards and client satisfaction.
- Support the wider HR team with projects and business-as-usual (BAU) activities as needed.
- Apply sound HR knowledge and experience to respond effectively to HR queries in line with established policies.
- Assist the HR Advisory team with note-taking and other administrative support as required.
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About you
You'll have experience in a fast-paced HR administration role, with strong operational skills and the ability to communicate effectively at all levels of the business.
A CIPD qualification is desirable, though not essential.
Skills & Experience
- Demonstrated ability to deliver work to the highest standards of accuracy and service, ensuring positive outcomes for clients, colleagues, and the business.
- Previous experience in HR and/or financial services is preferred.
- Strong interpersonal and stakeholder management skills, with the ability to build trusted relationships and provide effective advice.
- A collaborative, approachable, and knowledgeable team player who works constructively with others.
- Key attributes: Client-focused, pro-active, excellent communication skills, and exceptional attention to detail.
Interview process
The interview process for this role will be a two-stage interview consisting of competency and technical questions.
Working Schedule
The HR Operations Associate role is a permanent, full time, 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL. Hybrid working is available where only 3 days a week is required in the office.
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Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and out patient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
- dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
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