HR Operations Coordinator

The HR Operations Coordinator provides broad HR shared services support across the employee lifecycle for 2,000+ employees, combining core HRSC activity with more complex coordination and query resolution. The role operates within a busy HR shared services environment, where strong process discipline, system confidence, attention to detail, and effective tracking are essential to delivering a high-quality service, while helping to maintain service continuity, improve processes, and support the successful embedding of new workflows.

Key Accountabilities

• Manage and process contractual changes across the employee lifecycle for existing employees, including amendments, variations, and complex employment arrangements, ensuring accuracy and compliance with policy and legislation
• Oversee onboarding progress, using regular check-ins and shared tracking to keep pre-employment requirements, documentation, and employee set-up on track
• Manage Skilled Worker visa and sponsorship activity for existing employees, while maintaining broader right to work compliance and taking appropriate action where required
• Manage offboarding and exit processes, ensuring all documentation, systems, payroll, and communications are completed accurately and on time
• Manage family leave processes, including maternity, paternity, adoption, shared parental leave, and related changes, ensuring employees and managers receive clear guidance and that documentation, payroll inputs, and system updates are completed accurately and on time
• Manage third-party employment and salary reference requests, alongside internal employee requests for travel or other verification letters, ensuring information is provided accurately, confidentially, and in line with company policy and data protection requirements
• Provide accurate and timely payroll inputs, including changes to pay, allowances, and deductions, to support monthly payroll processing
• Support the Payroll and Benefits Lead with the administration of flexible benefits and annual enrolment activity
• Take ownership of shared HR inboxes, trackers, and workflow tools, using judgement to monitor incoming work, identify priorities, plan follow-up activity, and keep tasks moving through to resolution
• Respond to HR enquiries relating to policy, process, benefits, and administration, providing tailored guidance, identifying appropriate solutions, and ensuring resolution through collaboration or escalation where needed
• Maintain and update employee records in the HRIS, ensuring data accuracy, integrity, and compliance with data protection requirements
• Facilitate purchase orders and invoice processing for HR Operations, liaising with Finance to ensure timely and accurate transactions, and maintaining tracking to support budget monitoring and reporting
• Contribute to the continuous improvement of HR processes, documentation, controls, and service delivery standards
• Support the implementation and embedding of new HR systems and tools, including testing, training, and user support.
• Collaborate across HR teams to ensure seamless and joined-up service delivery across the employee lifecycle