King's College London
HR Operations Coordinator
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About us:
This is an exciting opportunity to join the HR operations team at King’s College London. We are seeking to appoint a HR Coordinator that is seeking their next career move in Human Resources processing high volume contracts of employment or employee life cycle changes that are generated either through manager requests or absence instructions such as sickness or family friendly policies. You will be responsible for ensuring contractual correspondence to staff following employee lifecycle changes has been issued and stored appropriately on HR files/systems.
About the role:
You will have the opportunity to utilise your administrative and organisational skills completing HR administration across the employee lifecycle ensuring that candidates, employees, and managers always receive a standout service, and that all documentation and correspondence is accurate and presentable.
The successful applicant will grow and develop their HR and employment knowledge to advise managers and employees to ensure successful implementation of contractual changes. Key responsibilities include but are not limited to:
- Take responsibility for the end-to-end HR administration process ensuring that candidates, employees and managers always receive a standout service, and that all documentation and correspondence is accurate and presentable.
- Use communication platforms to respond to queries within agreed Service Level timeframes to both external and internal stakeholders.
- Develop a personal knowledge of HR best practice, including employment law and pay processes in accordance with King’s and external policies and procedures (e.g ACAS).
- Manage and prioritise large workloads with varying tasks and deadlines.
- Collaborate with support and assist other members of the wider HR, Finance and Corporate Services hub to ensure the best possible service to our stakeholders.
- Be meticulous in attention to detail, ensuring data accuracy on the HR Digital Services and employee records data storage platforms.
- Draft and issue template contractual correspondence to staff following employee lifecycle changes ensuring correspondence is stored appropriately on HR files/systems.
- Ensure the proper and accurate recording of adjustments to salary payments, arising from sick pay adjustments, maternity pay and other absences from work, as authorised by Human Resources/Payroll.
- Support on key projects and audits as required to continually improve and adapt the service.
- Build strong relationships with key stakeholders (across all sites at King’s).
- Responsible for meeting and exceeding SLA expectations set out by HR Service Level Agreements.
- Ensuring Right to Work rules have been met and liaising with the Compliance team on variation or changes of contracts.
- Operate flexibly within the department to meet peak and changing requirements throughout the year.
- Attend the office a minimum of two days a week, or additional days as per the requirements of the role.
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This is a full time post (35 hours per week) and you will be offered a 12m fixed term contract.
About you:
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Strong attention to detail and with high levels of accuracy in delivery of work
- High level of interpersonal and communication skills and an ability to work effectively with a diverse range of people
- Experience working independently with limited supervision, including experience in prioritising and working under pressure to tight deadlines
- Strong Microsoft Office skills, particularly Outlook, Word and Excel
- Experience and ability to run high volume employment administration liaising with the employee and manager
- Previous experience as a HR /Payroll coordinator, advisor or consultant
- Experience with process improvement initiatives
Desirable criteria
- Knowledge of HEI or Clinical HR best practice with either Academic or Clinical policies
- HR systems/data bases
- CIPD Qualified
- Experience using a HR Ticketing system
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
Further information:
At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.
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The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.
We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.
When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant’s own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found here.
We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.
We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
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