• Lead a high-performing HR Operations team, ensuring colleagues across the business receive a seamless, efficient, and employee-focused service throughout the employee lifecycle.
• Drive continuous improvement across HR Operations, identifying opportunities to simplify processes, improve consistency, and enhance the experience for employees, managers, and HR teams.
• Act as a key escalation point for complex operational matters, using sound judgement and a solution-focused approach to resolve issues and maintain service excellence.
• Partner with stakeholders across HR and the wider business to deliver joined-up, effective people processes and contribute to positive employee outcomes.
• Play a leading role in the ongoing development of HR systems, data, and reporting capabilities, ensuring services remain efficient, scalable, and fit for the future.
• Use operational insights, service metrics, and stakeholder feedback to identify trends, measure performance, and drive meaningful improvements across HR Operations.
• Contribute to HR and business-wide projects, bringing operational expertise, structure, and momentum to initiatives that enhance how HR services are delivered globally.

Qualifications

• Degree-level education or equivalent professional experience.
• CIPD membership or working towards qualification is desirable.

Knowledge, Skills & Experience

• At least 5 years' experience in HR Operations or HR Service Delivery, ideally within a complex, multi-jurisdictional environment.
• Previous experience leading, managing, or developing HR Operations or shared service teams.
• Strong understanding of HR systems and employee lifecycle processes, with the ability to use technology and data to improve efficiency and service delivery.
• Advanced Excel skills, with the ability to analyse data, identify trends, and support data-driven decision-making.
• A process improvement mindset, with experience identifying inefficiencies, simplifying workflows, and embedding sustainable operational improvements.
• Excellent attention to detail and a commitment to maintaining high standards of accuracy, data integrity, and operational excellence.
• A proactive and solutions-focused approach, with the ability to take ownership, overcome challenges, and deliver results in a fast-paced environment.
• Strong organisational and stakeholder management skills, with the ability to build effective relationships and work collaboratively across teams and jurisdictions.

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient, and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected]. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

Region: UK, CI, and Ireland
Jurisdiction: Belfast