ITTS: International Testing & Training Services
HR & People Operations Manager
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Company Description
ITTS: International Testing & Training Services provides a global network of premier facilities for secure, high-stakes test delivery. The organisation serves test providers, examination boards, professional associations, and academic institutions with customised solutions tailored to diverse testing requirements. All partner centres undergo a rigorous selection process and must meet strict criteria to ensure security, integrity, and reliability. ITTS operates in over 80 countries with more than 200 centres worldwide and continues to expand to meet growing demand. Its long-standing experience, strong global presence, and commitment to customer service position ITTS as a preferred provider of testing solutions.
Role Description
We are looking for a hands-on HR & People Operations Manager to join ITTS and manage the day-to-day HR and people operations requirements of ITTS and its sister company, Certify Assessment Solutions.
While employed by ITTS, the role will support employees and an international network of independent contractors across both companies. This is a standalone, hands-on position with responsibility for both managing HR processes and carrying out the associated day-to-day administration directly.
The role will manage recruitment, UK visa sponsorship, employee and contractor administration, and the people-related elements of our ISO 9001 and ISO 27001 certifications.
This role would suit an experienced HR generalist who is comfortable working independently, enjoys variety, and is happy to remain close to the practical day-to-day aspects of HR while helping us improve our processes as the business grows.
Key Responsibilities
HR Generalist & Employee Lifecycle
- Manage the end-to-end employee lifecycle, including contracts, onboarding, probation reviews, performance management, and offboarding.
- Maintain and update HR policies, employee handbooks, and HR documentation.
- Maintain the HRIS, or support the selection and implementation of an appropriate system if required.
- Advise the Managing Directors and General Manager on employee relations matters, disciplinary and grievance processes, absence management, and other day-to-day HR matters.
- Manage benefits administration, leave tracking, and payroll liaison with Finance.
- Maintain accurate and confidential employee records in accordance with applicable data protection requirements and internal information security policies.
- Manage the HR and Speak Up (whistleblowing) inboxes, ensuring queries and concerns are handled confidentially, appropriately, and escalated where required.
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International Contractors
- Manage the day-to-day HR administration of UK and international independent contractors, including contracts, onboarding, documentation, renewals, and offboarding.
- Maintain accurate and up-to-date contractor records and documentation.
- Coordinate the engagement and administration of international independent contractors, working with Finance and external advisers where specialist legal or tax advice is required.
- Support periodic salary and contractor-rate benchmarking where required.
UK Visa Sponsorship
- Act as the organisation’s main HR contact for the UK Sponsor Licence and support ongoing compliance with Home Office sponsor duties.
- Manage Certificates of Sponsorship, right-to-work checks, and Sponsor Management System (SMS) records.
- Maintain the records required for Sponsor Licence compliance and support preparation for Home Office audits or site visits.
- Keep management informed of relevant visa requirements, timelines, costs, and eligibility considerations when recruiting sponsored workers.
Recruitment & Talent Acquisition
- Manage recruitment end-to-end across both companies, including job descriptions, advertising and sourcing, screening, interview coordination, and offer management.
- Work with management to understand recruitment and resourcing requirements.
- Build and maintain candidate pipelines for recurring or hard-to-fill roles where appropriate.
- Manage the recruitment inbox and candidate communications, ensuring enquiries and applications are handled promptly and professionally.
- Manage careers page content and LinkedIn job posts.
- Coordinate pre-employment and contractor screening, including right-to-work checks, references, background checks, and other role-specific requirements.
- Maintain basic recruitment metrics such as time-to-hire, recruitment source, and offer acceptance.
ISO 9001 & ISO 27001 Support
- Manage the people-related elements of the ISO 9001 Quality Management System, including training records, competency matrices, job descriptions, and HR-related evidence.
- Manage HR’s contribution to ISO 27001 Information Security Management, including starter/leaver processes, security awareness and induction records, confidentiality agreements, and screening procedures.
- Maintain HR evidence and documented procedures required for surveillance audits and recertification, working alongside the designated Quality and Information Security leads.
- Ensure HR records, contracts, and onboarding/offboarding documentation remain audit-ready.
- Coordinate mandatory and role-specific training records for employees and contractors, working with the relevant department managers to ensure required training and refreshers are completed.
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Person Specification
Essential
- Proven HR generalist experience, ideally within a small or medium-sized organisation.
- Practical experience across the employee lifecycle, including recruitment, onboarding, performance management, and employee relations.
- Experience managing or supporting a UK Sponsor Licence and Certificates of Sponsorship under the Skilled Worker route.
- Experience managing or administering independent contractors and/or internationally distributed workers.
- Comfortable carrying out both HR management and day-to-day HR administration directly.
- Able to work independently and manage competing priorities without a dedicated HR support team.
- Confident advising senior management while remaining comfortable with the practical delivery of HR processes.
- Excellent written and verbal communication skills.
- Able to handle confidential and sensitive employee matters with appropriate judgement and discretion.
Desirable
- Experience supporting ISO 9001 and/or ISO 27001, particularly HR-related requirements such as training records, access control, and screening.
- CIPD qualification (Level 5 or above) or equivalent.
- Experience in a technology, edtech, assessment/testing, or similar environment.
- Familiarity with HRIS platforms.
- Experience supporting an internationally distributed workforce.
- Experience handling or supporting whistleblowing/Speak Up processes.
- Interest in developing Learning & Development activities as the role and businesses grow.
What We Offer
- A varied, high-ownership role with responsibility for HR and people operations across two growing businesses.
- The opportunity to work with an international workforce of employees and independent contractors.
- Direct interaction with senior management and the ability to influence how our HR processes develop.
- Flexible/hybrid working arrangements.
- Scope to develop the role over time, including greater involvement in Learning & Development, induction programmes, compliance training, and career development.
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