Hays
HR Service Centre Manager
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Your new company
This is an exciting opportunity to join a large, complex and values-driven organisation with a strong focus on delivering outstanding people services. The organisation is committed to continuous improvement, digital transformation and providing a high-quality employee experience. Working within a collaborative HR function, you will play a key role in supporting operational excellence and driving service improvements across a diverse workforce.
Your new role
This role is a 12-month fixed-term contract. Reporting to a senior HR leader, you will lead a busy HR Service Centre responsible for delivering a full employee lifecycle service. You will oversee service delivery, manage and develop a team of HR professionals, and ensure the provision of a responsive, customer-focused HR operation. Acting as the escalation point for complex HR matters, you will work closely with senior stakeholders to improve processes, enhance service standards and drive continuous improvement. The role also has significant involvement in HR systems, data management, compliance and the implementation of people-related projects and initiatives.
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What you'll need to succeed
- Experienced HR operations leader with a strong track record of managing high-volume HR service delivery teams
- Previously worked as a Team Leader within a shared service centre, ideally having managed an HR team of Administrators and Advisors
- Confident people manager, skilled in coaching, developing and motivating teams to achieve excellent customer service outcomes
- Strong understanding of HR processes, employment legislation, GDPR and compliance requirements, alongside experience of working with HR systems and data
- Excellent stakeholder management skills, the ability to influence at all levels, and a proactive approach to problem-solving, process improvement and change delivery
- Ideally, knowledge of overseeing payroll processes
What you'll get in return
In return, you will have the opportunity to lead a well-established HR operations function and play a pivotal role in shaping and improving services that impact employees across the organisation. The role offers hybrid working, 3 days a week on site. You will work with a supportive leadership team, contribute to strategic people initiatives and gain exposure to significant transformation and systems projects. This role offers the chance to make a tangible impact while further developing your leadership, operational and strategic HR expertise within a progressive and forward-thinking environment.
Get help with your application
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To discuss this role in more detail, contact Lucy Ayrton. 07858986254
What you need to do now
- If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
- If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
HR Shared services manager
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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