Ordnance Survey
HR Services Coordinator
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HR Services Coordinator (initially 6-month Fixed Term Contract)
Full-Time
Salary: £24,242 - £28,272 (dependent on experience)
Hybrid working
Location: Southampton
About the role
Are you passionate about delivering exceptional HR support that truly makes a difference? Do you thrive in a fast-paced, people-focused environment where your ideas and insights are valued? If so, we want to hear from you!
As part of a HR Delivery team, you’ll be providing a first line response service to over 1,300 of your colleagues and People Leaders in the UK, delivering an extraordinary customer experience offering advice and guidance on a diverse range of people related queries. This could be on any part of their journey at OS, helping people navigate our Workday ERP system, supporting recruitment, queries on pay, leave, terms and conditions, benefits and allowances, policies and procedures.
Our People experience is at the forefront of our thinking and to support this we’re continuously improving, whether that be by designing and implementing experience-led journeys, adding to our self-service capabilities or ensuring we’re providing the most accurate support and advice. Through trend identification and analysis, you’ll help us understand where we can improve upon and enhance our HR offering. You’ll be able to get involved in all of this and also participate in other projects we have lined up.
You will be responsible for performing core background administrative tasks, which include:
Key tasks
- Own and manage inbound HR queries via Workday Help, ensuring timely, accurate, and people-focused responses
- Deliver efficient HR services by administering core processes to high standards, including processing of pay related elements in Workday to ensure people are paid accurately and on time
- Ensure data accuracy, by updating, editing, or amending information in Workday and our SharePoint portal
- Keep an eye out for areas of continuous improvement and share findings or new ways of working with the team
- Provide meaningful HR metrics and insights to address business queries, for example on absence reporting, quarterly and annual people metrics
- Ensure all team administration is handled in line with correct business processes and customer need; for example, develop and enhance work instructions to support efficient business operation, provide support to other HR teams to enable excellent service delivery across the Function, including Workday Team, ER, Resourcing, and Learning & Development
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What we’re looking for
We are looking for an individual who brings both technical HR expertise and a passion for delivering exceptional customer service. Previous experience in an HR role is essential, and familiarity with Workday is a definite advantage. Just as important to us is finding someone who fits well with our team and culture. If you're highly organised, a strong communicator, naturally curious, and eager to grow, we’d love to hear from you. You’ll be someone who can assess situations thoughtfully and take initiative to drive things forward.
We're looking for good evidence of:
- Proven HR experience, with a understanding of HR processes and best practices
- A strong customer service mindset, with a track record of delivering high-quality support to internal stakeholders
- Effective teammate and experience of working with customers to achieve a common goal
- Experience using HR systems, with knowledge of Workday being a distinct advantage
- Proactive approach to improving processes, with examples of streamlining or enhancing ways of working
- Excellent organisational skills and attention to detail, with the ability to manage multiple priorities effectively
- Clear and confident communicator, comfortable engaging across all communication channels
- Tech-savvy and adaptable, with confidence using Microsoft Office tools (Word, Excel, Teams, etc.)
- Comfortable working with data, with experience in producing and interpreting HR metrics (desirable)
The rewards
We want you to love what you do and feel supported to do your best work.
Our benefits include:
- Competitive salary and pension (OS contribute up to 12.07%)
- Performance-related bonus (where applicable)
- 28 days annual leave plus bank holidays (increasing with service)
- Enhanced family leave, including paid partner leave
- Hybrid and flexible working options
- Learning and development support, coaching and mentoring
- Free subscription to OS Maps and access to wellbeing support
- Volunteering leave and matched fundraising
Location & working pattern
We embrace a hybrid working model at OS, because we believe in flexibility and balance. You’ll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend 50% of your working week collaborating face-to-face with colleagues. It’s all about combining the best of both worlds connection and autonomy to help you thrive.
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Security & eligibility
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS). Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.
This role requires the right to work in the UK at the time of application. Unfortunately, OS cannot provide visa sponsorship for this position.
Inclusion at OS
Research shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey, we’re committed to building a diverse, inclusive and welcoming workplace.
If this role excites you but your experience doesn’t match every point, we encourage you to apply. You may be the right person for this role or another opportunity at OS.
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
Key details
- Closing date: 23:59pm 6th September 2026
- Interview location: In person at our head office in Southampton
Who we are
We are Ordnance Survey, Great Britain’s national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
Three principles one direction
- Clear the path – Cut the noise. Simplify. Move at pace
- Seek the story – Listen. Understand. Speak up
- Do what matters – Focus on value
Our principles unite us in delivering our Data & Destinations strategy with more simplicity, more clarity, and renewed momentum for each other and for our customers. They’re here to create more good days, and fewer harder ones but only if each one of us plays our part.
Skills required for this role:
- Human Resources (HR)
- Human Resources Processes
- Office Administration
- People Analytics
- Process Improvements
- Workday Software
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