HR Partner
HR Software Customer Success Specialist
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Love helping customers? Love winning new customers? Passionate about helping small and mid-sized businesses get their systems in order? Have a background working in Human Resources? Want to work remotely with flexible hours? Then this job is for you!
About the Role
We're looking for a driven Customer Success Specialist with a selling mindset to join our growing team. You'll be the first point of contact for customers, helping them get up and running with our HR software, guiding them to the right solutions for their business, and identifying opportunities to expand their use of our platform.
This isn't a passive support role. We want someone who genuinely enjoys selling HR solutions - someone who can spot a customer need, confidently demonstrate our software, and confidently close the conversation. And then you'll also be involved in onboarding and supporting those customers too. If you have a sales background and a passion for HR technology, this could be the perfect fit.
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This role is to work ~20 hours per week, spread across the week.
What You'll Be Doing
- Win new customers and ensure they're set up for success with our HR software
- Build strong relationships with customers and act as their trusted advisor
- Drive engagement and reduce churn through proactive account management
- Respond to customer queries and provide product guidance via phone, email, and video calls
- Run product demos and training sessions for new and existing customers
- Maintain accurate records of customer interactions and opportunities in our CRM
- Answer support tickets to assist customers, troubleshooting where necessary
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What We're Looking For
- Proven experience in a sales role - ideally within SaaS, software, or HR technology
- A genuine interest in HR solutions and helping businesses manage their people better
- Strong communication skills, both written and verbal
- Strong persuasive skills - ability to instil confidence and move leads through the stages of the purchase
- Confidence in making recommendations and handling objections
- Customer service orientation with high empathy levels
- Self-motivated and comfortable working remotely
- Experience with CRM tools and an aptitude for picking up new software quickly
- Based in the UK with the right to work in the UK
What We Offer
- Fully remote, work-from-home position
- Competitive pay with performance-based incentives
- Supportive, collaborative team culture
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