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HR Support Apprentice
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Hr Support Apprentice
Are you organised, curious, and ready to learn? We're looking for a Hr Support Apprentice to join our friendly People Team and gain hands-on experience while studying towards a nationally recognised Level 3 HR Support Apprenticeship.
You'll support the People Team with a variety of tasks, including:
- Providing administrative support across the employee lifecycle, from onboarding to offboarding
- Preparing employment documents, letters and contracts
- Maintaining accurate employee records within our HR system
- Supporting recruitment by arranging interviews and communicating with candidates
- Helping organise inductions, training sessions and employee events
- Responding to employee queries and directing them to the right person
- Assisting with HR projects and initiatives
- Ensuring all information is handled confidentially and accurately
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
BPP PROFESSIONAL EDUCATION LIMITED
HR support (level 3)
Understanding apprenticeship levels
Course contents
Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
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Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
HR Support Level 3
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
- A Level in:
- Any (grade A-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Patience
The MISSION Group Plc is The Brand Performance Group, delivering measurable, results-driven campaigns as the preferred creative partner for real business growth. We offer top-tier agencies, strategic specialisms and global reach delivering outstanding performance for brands. We call it Work That Counts™
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The People Team are based across several locations in the UK working both onsite with Agencies and remotely. We are a professional, close-knit team, comprising of 12+ specialists in Strategic HR, Recruitment, Learning & Development, People Services, Reward & Benefits and People Analytics.
http://www.themission.co.uk (opens in new tab)
Benefits:
- 25 days of annual leave (plus Bank Holidays)
- Company pension scheme, boosted by enhanced employer contributions after your first year
- Access our Medical Cash Plan with contributions towards dental, optical, physio and more, plus an employee assistance programme
- Enjoy regular staff socials and team events
- Company-wide Christmas closure (just 4 days taken from annual leave)
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
This apprenticeship will give you exposure to our People Operations, Talent Acquisition and Learning & Development functions meaning you would have a basis to progress into any of these areas.
Contact
The contact for this apprenticeship is:
THE MISSION GROUP PUBLIC LIMITED COMPANY
Alex Pearce
apearce@themission.co.uk
The reference code for this apprenticeship is VAC2000045818.
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