HR Support Apprentice Phoenix 2 Retail PETERLEE (SR8 2RU)

Closes in 8 days (Friday 16 October 2026)

Posted on 16 September 2026

Summary

As the HR Administration Apprentice, you will support our HR team with essential administrative tasks, gaining hands-on experience across a wide range of HR functions. You will work closely with the HR team to ensure efficient day-to-day operations and provide support across all areas of HR.

Wage
£15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab)

Training
HR support (level 3)
Hours
Monday to Friday, 9am-5:30pm. 37 hours 30 minutes a week
Start date
Saturday 17 October 2026
Duration
1 year 6 months
Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the accurate maintenance of employee records, people data, HR systems, files and documentation.
• Prepare routine letters, reports and employee communications using approved templates.
• Process employee changes promptly and accurately, escalating queries where required.
• Handle personal and sensitive information confidentially and in line with data protection requirements.
• Assist with leaver administration, system updates, exit documentation and relevant notifications.
• Act as a helpful point of contact for routing people queries and signposting employees and managers to the correct guidance or support.
• Support managers with standard people related and HR processes and documentation under the direction of the HR team.

Where you'll work
UNIT 4 TRAYNOR WAY WHITEHOUSE BUSINESS PARK PETERLEE SR8 2RU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
APPRENTICE TEAM LTD

Training course
HR support (level 3) Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.