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HR Support Apprenticeship
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HR Apprentice
VQ Solutions is seeking a personable, well organised and motivated individual to join NEP UK as an HR Apprentice. You will support their HR department with comprehensive administrative tasks, helping to ensure smooth HR operations. This role presents an exciting opportunity for an ambitious individual to embark on a fulfilling HR career.
Key Responsibilities:
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Employee Lifecycle Administration
- Draft and issue employment documentation including offer letters, contracts, change of terms letters, fixed-term extensions, probation outcomes, pension correspondence and leaver documentation
- Maintain accurate and compliant employee records across HR systems, ensuring GDPR standards are upheld
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On-boarding and Off-boarding
- Coordinate onboarding and offboarding processes via our HRIS and other platforms, ensuring all compliance and training requirements are completed
- Liaise with IT and internal stakeholders to schedule inductions and ensure a smooth employee experience
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Recruitment and HR Support
- Manage HR inbox queries, responding to routine enquiries (e.g. payroll, benefits, sickness, annual leave, references) and escalating where appropriate
- Coordinate recruitment activity, including managing careers/freelancer/work experience queries and scheduling interviews
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HR Operations and Benefits Administration
- Support benefits administration, including pension communications and issuing eyecare vouchers
- Raise purchase orders for training, employee engagement initiatives and related HR expenditure
Where you'll work
GEMINI HOUSE
DOWNMILL ROAD
BRACKNELL
RG12 1QS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VQ SOLUTIONS LTD
Training course
HR support (level 3)
Course contents
- Service Delivery
- Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
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Problem Solving
- Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
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Communication & Interpersonal
- Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
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Teamwork
- Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
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Process Improvement
- Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
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Managing HR Information
- Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
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Personal Development
- Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
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Training schedule
- You will work towards a Level 3 HR Support Apprenticeship, delivered by VQ Solutions
- You will have a dedicated VQ Mentor and will also be supported internally by your manager
- During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
- The best part? All apprenticeship work will be completed during working hours
Essential qualifications
- GCSE in:
- Maths and English (grade Minimum C/4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Good time management
- Flexibility
- Ability to prioritise
- Determination
About this employer
NEP UK, part of the NEP Worldwide Network, is a global leader in outside broadcasting, remote production, and media workflow solutions. Known for delivering high-quality broadcasts for clients like The Grand National, Wimbledon Championships, Premiership Football, Squid Games, and Love Island, NEP UK prides itself on its innovative technology, passionate team, and unwavering commitment to excellence.
With over 4,500 employees across 65 countries, NEP is dedicated to providing superior service and fostering lasting relationships within the broadcast and live events industry.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship.
The contact for this apprenticeship is:
VQ SOLUTIONS LTD
The reference code for this apprenticeship is VAC2000054393.
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