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HR Support Apprenticeship - Merseyside
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Colleague Centre HR Apprentice
Kingdom Services are looking for a new Colleague Centre HR Apprentice. You will be studying toward your HR Support apprenticeship L3.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Colleague Centre (HR) Apprentice will support the delivery of a professional, responsive and customer-focused people service across Kingdom Services Group whilst undertaking a Level 3 HR Support Apprenticeship. You will work closely with the Colleague Centre team to ensure colleague information is accurate, enquiries are managed effectively and administrative processes are delivered to a high standard.
Day-to-Day Responsibilities:
Colleague Administration
- Maintain accurate colleague records and HR system data.
- Prepare standard employment documentation and correspondence.
- Support onboarding and colleague change processes.
- Ensure document storage complies with GDPR and company requirements.
Temporary Worker Administration
- Maintain temporary worker records.
- Produce extension, expiry and usage reports.
- Respond to manager queries regarding temporary worker administration.
- Monitor assignment end dates and highlight actions required.
Leavers Administration
- Process resignations and terminations.
- Prepare and issue leaver documentation.
- Notify Payroll within required timescales.
- Support the recovery of company property and system access.
Absence Administration
- Record sickness notifications accurately.
- Maintain fit notes and supporting documentation.
- Monitor absence records and outstanding documentation.
- Produce absence reporting information.
Enquiries & Service Support
- Act as a first point of contact for colleague enquiries.
- Monitor shared mailboxes and allocate requests.
- Log, track and update colleague enquiries and complaints.
- Escalate matters requiring specialist support.
Learning & Development
- Complete all apprenticeship requirements.
- Attend training, coaching and review meetings.
- Apply workplace learning to improve performance.
Where you'll work
Kingdom House
Woodlands Park
Ashton Road
Newton-Le-Willows
WA12 0HF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Service Delivery Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
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More training information
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your HR Support apprenticeship L3 Apprenticeship.
Essential qualifications
GCSE in:
- English (grade 4-9 / Equivalent)
- Maths (grade 4-9 / Equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Analytical skills
- Team working
About this employer
The Kingdom Group delivers award-winning service solutions with care in the specialist areas of security, cleaning, recruitment and training. With revenues exceeding £300m+ and a talented team of over 11,500 colleagues.
The Kingdom Group is a proud founder patron of Youth Zone and is committed to building a people-powered, united organisation that puts people at the heart of everything it does. https://www.kingdom.co.uk/join-us (opens in new tab)
Company benefits
- Employee rewards and recognition schemes
- Health and wellbeing support
- Training and development opportunities
- Internal career progression
- Access to employee benefits and communication platform
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is: BABINGTON BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000048113.
Apply now
Closes on Thursday 17 September 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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