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HR Support Level 3 Apprentice
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Key Responsibilities
The post holder will support the HR department by ensuring high quality administrative support within a range of areas:
- Provide administrative support across all HR functions.
- Assist with HR administration in accordance with university policies and procedures, including recruitment, probation, performance & development reviews, starters & leavers, holiday & sickness records, and contract extensions.
- Monitoring and management of the HR shared Mailbox. Ensuring all enquiries are responded to or passed to the relevant members of the team.
- Management and maintenance of the institute and University HR information systems, including inputting absence records and appraisal records.
- Preparation of departmental communications and formal letters.
- Organise small scale events or meetings (book rooms, order refreshments, send out invites and directions etc.)
- Assist with maintaining filing and data management to GDPR standards.
- Assist the HR team with the ongoing development of processes and project work.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Course Contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media (e.g., phone, face to face, email, internet). Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
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Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
You will gain a recognised HR qualification as part of your apprenticeship.
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