Level 3 HR Support Apprenticeship

This is a great opportunity to gain hands-on experience while working towards a recognised Level 3 HR Support apprenticeship. You will develop practical skills in recruitment, HR administration, employee records, HR systems, customer service, and first line HR advice, all whilst being supported by experienced colleagues.

Wage

£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)

Benefits

• Pension
• Access to employee benefits platform and Employee Assistance Programme

Training Course

HR support (level 3)

Hours

• Office and home - days to be confirmed
• Induction will take place on-site over several weeks; Office address: Parkside Bromsgrove or Town Hall Redditch.
• 37 hours a week

Start Date

Monday 12 October 2026

Duration

1 year 8 months

Positions Available

1

What You'll Do

The role will be very varied and will include:

• Supporting managers and employees with routine HR queries
• Helping with recruitment, interviews, preparing HR letters, forms, reports, and other documentation
• Using HR systems, supporting training administration, and wider HR service delivery
• Learning from experienced HR colleagues and applying your apprenticeship learning in the workplace

Where You'll Work

• Town Hall
• Walter Stranz Square
• Redditch
• Worcestershire
• B98 8AH

Training Provider

MBKB LTD
Training course: HR support (level 3)
Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course Contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media (e.g., phone, face to face, email, internet). Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues/collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.