The Royal Household
HR Systems Analyst
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About the role
With around 1,300 employees working across an exceptionally diverse range of professions, locations and working environments, the Royal Household is a unique organisation.
From supporting the Sovereign's service to the UK and the Commonwealth to welcoming visitors to the Royal residences, our people contribute to work with a distinctive and far-reaching purpose.
Effective HR technology is essential to supporting this varied workforce. As HR Systems Analyst, you will ensure that our HR, payroll and recruitment systems are reliable, effective and easy to use, helping employees, managers and HR colleagues access the services and information they need.
The breadth of the organisation creates distinctive systems, data and user challenges. You will work across complex processes and varied operational needs, using technology and insight to improve services and deliver a better user experience.
This is an exciting time to join us. As we prepare to introduce new HR and recruitment platforms, you will help shape future processes, strengthen our use of people data and ensure we gain the greatest value from our investment in technology.
Key Responsibilities
- Manage the day-to-day operation of our HR, payroll and recruitment systems, ensuring they remain reliable, secure and responsive to organisational needs.
- Act as the subject matter expert and lead super user, resolving complex queries and working with suppliers and Digital Services to address technical issues and maintain system performance.
- Lead the technical delivery of system enhancements, upgrades and releases, including requirements gathering, testing, implementation and user adoption.
- Improve processes and the user experience by identifying opportunities to expand self-service, make better use of existing functionality and introduce appropriate automation.
- Protect the quality, integrity and security of employee data through effective controls, regular audits and compliance with GDPR, organisational policies and data governance standards.
- Develop reports, dashboards and workforce insights that help stakeholders understand people trends and make well-informed decisions.
- Build confidence and capability among system users by producing clear guidance, maintaining system documentation and delivering training.
- Help shape future HR technology, supporting system procurement and implementation, data preparation, integrations, testing and transition to business as usual.
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You will join a collaborative and supportive HR team at a point of significant change and investment. This is an opportunity to deepen your technical expertise, contribute to meaningful transformation and deliver improvements that will be experienced by employees, managers and HR colleagues across the organisation.
Essential Criteria
- Experience administering, configuring and supporting HR Systems, such as core HR payroll or recruitment platforms.
- Strong reporting and analytical skills, with experience turning data into clear, accurate and meaningful management information.
- Experience delivering system improvements, upgrades or implementation activities, including requirements gathering, testing and troubleshooting.
- Strong systems and process analysis skills, with the ability to understand user needs, diagnose issues and implement practical solutions.
- Experience producing clear system documentation, user guidance or training, with the ability to explain technical concepts to non-technical audiences.
- A proactive approach to continuous improvement, with experience of identifying opportunities to improve processes, self-service, automation and user experience.
- Strong organisational skills and the ability to manage competing priorities effectively.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across HR, Digital and external suppliers.
- A sound understanding of GDPR, data governance and the secure handling of sensitive employee information.
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Desirable Criteria
- Experience using business intelligence, reporting or workforce analytics tools.
- Experience administering or supporting more than one type of people system, such as recruitment, learning or performance management systems.
- Experience working with system integrations, automated processes or interconnected platforms.
- Experience contributing to HR systems implementation or user acceptance testing (UAT).
Benefits
We know that to deliver our best work we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
- Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
- Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
- Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
- We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
- Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
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