Support Users, Documentation and Issue Resolution

• Support training and knowledge sharing across HR and key business stakeholders.
• Maintain clear and up-to-date documentation for core HR system processes.
• Act as the first point of escalation for system issues and data incidents.
• Work with vendors on fixes, upgrades and future roadmap activity.
• Manage the system improvement backlog and prioritise requirements alongside HR, IT and vendors.

Reporting and Analytics

• Own the design, production and continuous improvement of HR reporting across HiBob and connected systems.
• Build and maintain dashboards, reports and HR data packs for stakeholders.
• Track module adoption, workflow efficiency, employee lifecycle metrics and data quality.
• Develop regular data quality checks, audit controls and exception reporting.
• Translate HR data into actionable insights and recommendations that support decision-making and continuous improvement.

AI Implementation and Governance

• Work closely with IT on the implementation, configuration and ongoing improvement of Harriet AI, Claude and Copilot use cases for HR.
• Support the design, testing and rollout of AI-enabled HR workflows that improve self-service, reduce manual queries and improve consistency.
• Oversee content quality, knowledge sources and prompt guidance to ensure AI tools provide accurate and appropriate responses.
• Partner with IT and Information Security to establish governance around AI usage, access controls, escalation processes and data protection.
• Monitor adoption, performance and user feedback to continuously improve the employee experience.

International Data and Configuration

• Own global fields, country-specific configuration, permissions, compliance considerations and scalable HR data structures.

Essential Skills and Experience

• Advanced HiBob configuration experience with the ability to become the internal subject matter expert across all relevant modules
• Experience integrating HR systems with other business platforms
• Strong reporting and data analysis skills
• Understanding of AI tools within a workplace and HR environment
• Strong stakeholder management skills across HR, IT, business users and third-party vendors
• Process improvement and automation mindset
• Good understanding of data protection, system access controls and employee data confidentiality

Key Stakeholders

Internal

• Group HR Director
• Group Head of HR Operations
• HR Operations Team
• Payroll
• HR Business Partners
• Talent Acquisition Team
• Group Head of People Integrations
• IT and Information Security
• Finance
• People Managers
• Employees

External

• HiBob
• Lever
• Harriet AI
• Other HR technology vendors

FCA Requirements (TCF/RCR)

• Adhere to all FCA regulations, including Consumer Duty
• Highlight any processes or procedures that do not align with TCF/RCR principles and propose improvements where appropriate

Additional Information

• Although the role is hybrid, attendance at Titan offices will be required when necessary to support collaboration and delivery outcomes.
• PLEASE NOTE THAT THIS ROLE IS A 12 MONTH FIXED TERM CONTRACT
• Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:
  • Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.
  • Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.
  • Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

Terms

• Competitive salary
• Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee)
• 25 days Annual Leave + public holidays
• Buy and sell holidays up to 5 days
• Office Christmas close (3-days)
• A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance
• Hybrid working
• Further education and training support
• Discretionary performance related bonus
• Confidential Employee Assistance Programme
• 2 days per year for voluntary work
• And lots of flexible benefits to choose from!

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.