Surrey County Council
HR Transaction Officer
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Starting Salary
This role has a starting salary of £31,659 per annum, based on a 36-hour working week. This is a fixed-term contract/secondment opportunity for 12 months.
About the Opportunity
Are you highly organised, detail-oriented, and committed to delivering excellent customer service? Do you enjoy working with data, systems, and processes, ensuring things are completed accurately and on time? If so, we'd love to hear from you.
We are hiring a HR Transactions Officer to join our friendly and supportive HR Transaction Team on a fixed-term/secondment basis. The position will be based at Surrey's Dakota building in Weybridge. The position is open to hybrid working with 2 days a week required to be in the office.
This is a great opportunity to play a vital role in the administration of employee pay and workforce records, ensuring colleagues across the organisation receive an efficient, accurate, and professional service.
Our Offer to You
- 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service (prorated for part-time staff)
- Option to buy up to 10 days of additional annual leave
- A generous local government salary-related pension
- Up to 5 days of carer’s leave and 2 paid volunteering days per year
- Paternity, adoption, and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About the Role
As an HR Transaction Officer, you will be responsible for processing a wide range of employee transactions and maintaining accurate workforce and payroll-related records. You will support the administration of contractual changes, family leave, sickness absence, and employee pay records, ensuring information is entered accurately and processed within agreed timescales.
Working as part of a busy team, you will provide a responsive service to employees and managers, maintaining high standards of accuracy, confidentiality, and customer care.
What You'll Be Doing
- Processing a range of HR and payroll-related employee transactions accurately and efficiently.
- Creating, maintaining, and updating electronic employee records and payroll information.
- Processing contractual changes, including changes to working hours and employment details.
- Setting up and maintaining employee payroll records and ensuring data is accurate and up to date.
- Administering maternity, paternity, adoption, and other family-related leave arrangements.
- Processing sickness absence information and associated pay implications.
- Investigating and supporting the resolution of payroll discrepancies, including overpayments and underpayments.
- Responding to enquiries from employees and managers in a timely, professional, and customer-focused manner.
- Managing electronic documentation and employee records in line with agreed procedures and compliance requirements.
- Ensuring the accuracy and integrity of employee data held within HR and payroll systems.
- Supporting continuous improvement of processes and ways of working.
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Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Excellent administrative and organisational skills.
- Exceptional attention to detail and accuracy.
- Enjoy working with data, systems, and processes.
- Able to prioritise workload and meet deadlines in a fast-paced environment.
- Strong communication and customer service skills.
- Confidence using IT systems and databases.
- Ability to work collaboratively as part of a team while taking ownership of their responsibilities.
- Handles confidential and sensitive information with professionalism and discretion.
- Proactive, adaptable, and committed to delivering a high-quality service.
To Apply
To apply, you will need to upload your CV and you will be asked the following 4 questions:
- What has attracted you to apply for the HR Transaction Officer role, and how do your skills and experience make you a good fit for this position?
- Please provide an example of a time when you were responsible for maintaining or processing sensitive employee and/or payroll data. How did you ensure accuracy, and what was the outcome?
- Describe a situation where you successfully resolved a query or issue for a customer, employee, or manager. How did you approach the situation and ensure a positive outcome?
- This role involves processing a high volume of transactions while meeting strict deadlines. Tell us about a time when you had to manage competing priorities and ensure work was completed accurately and on time. What steps did you take?
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Before Submitting Your Application
We recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills, or any barriers to employment.
For an informal discussion about this position, please feel free to contact Julia Bennett (HR Transactions Service Delivery Manager) via email at Julia.bennett@surreycc.gov.uk.
The job advert closes at 23:59 on 23/08/2026, with interviews planned to follow.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council.
Our Commitment
We are a disability confident employer, which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need. We value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
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