Central and North West London NHS Foundation Trust
HR Transactional Hub Administrator
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Job Overview
An opportunity has arisen for a Band 4 HR Transactional Hub Advisor position within the HR Transactional Hub.
As many of you will be aware, the Hub continues to develop into a centralised shared service supporting Recruitment, Temporary Staffing, Rostering, Employee Services and Statutory & Mandatory Training administration across the Trust. As the service continues to grow and evolve, we are looking for an individual who is motivated, organised and committed to delivering a high-quality service to join the team.
This opportunity would suit someone who enjoys working in a fast-paced operational environment, is solution-focused and is keen to further develop their knowledge and experience across transactional HR services.
Main duties of the job
The successful candidate will support a wide range of transactional processes and staff queries managed through the Employee Service Centre (ESC), ESR, HealthRoster and associated systems.
The role will involve supporting areas including:
- Recruitment and onboarding activity
- Temporary Staffing administration
- Employee Services transactional processing
- Rostering support activity
- Statutory & Mandatory Training administration
- Processing employee changes and maintaining accurate records
- Responding to queries from managers and employees
- Supporting wider Hub priorities and operational demands
The Hub operates as a shared service model and therefore flexibility, teamwork and a willingness to support across different workstreams are essential.
Working for our organisation
Central and North West London NHS Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friend’s family and carers and also other staff members.
We expect you to show:
- COMPASSION: contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better
- RESPECT: everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
- EMPOWER others: continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
- WORK in PARTNERSHIP: and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
Detailed Job Description And Main Responsibilities
We are keen to hear from individuals who:
- Have experience working within People and Culture, HR or transactional services
- Are organised and able to manage competing priorities
- Have good attention to detail and accuracy
- Communicate professionally and confidently
- Work collaboratively and supportively within a team environment
- Are comfortable working with systems including ESC, ESR and HealthRoster
- Are open to learning and developing across multiple service areas
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Most importantly, we are looking for someone with the right approach, a positive attitude and a willingness to contribute to the continued development of the Hub.
Why apply?
This is a great opportunity for someone looking to broaden their experience within transactional HR services and develop within the function.
The role offers exposure across multiple workstreams and the opportunity to be part of the ongoing transformation and modernisation of People and Culture services across the Trust.
If you are interested in the position, please submit your expression of interest/application in line with the advert details.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Person specification
Values and Behaviours
Essential criteria
- Respect & Compassion: Treats colleagues, applicants and stakeholders with dignity, professionalism and courtesy.
- Integrity & Accountability: Always maintains confidentiality and takes responsibility for the accuracy of their work.
- Teamwork: Works collaboratively within the Transactional Hub and supports colleagues as required.
- Customer Focus: Provides a responsive and helpful service to managers, staff and applicants.
- Commitment to Equality, Diversity & Inclusion: Demonstrates inclusive behaviours and supports a fair and equitable working environment.
- Continuous Improvement: Shows willingness to learn and contribute to improving administrative processes.
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Education & Qualifications
Essential criteria
- GCSE (or equivalent) in English and Mathematics
- NVQ Level 3 in Business Administration or equivalent level of knowledge gained through experience
- Evidence of IT literacy (Microsoft Office applications)
Desirable criteria
- Training in ESR or other workforce systems
- Additional administrative qualification
Experience
Essential criteria
- Experience of working in an administrative role within a busy office environment
- Experience of maintaining electronic records and databases accurately
- Experience of handling confidential and sensitive information appropriately
- Experience of managing own workload and meeting deadlines
Desirable criteria
- Experience working within the NHS or public sector
- Experience supporting recruitment, temporary staffing, rostering, Statutory and Mandatory compliance within training and employee services administration
- Experience of using ESR or similar HR/payroll systems
Skills & Knowledge
Essential criteria
- Understanding of general office systems and administrative processes
- Awareness of data protection, confidentiality and information governance requirements
- Understanding of the importance of accuracy when processing employment-related information
- Awareness of basic customer service principles
Desirable criteria
- Awareness of NHS Terms & Conditions of Service
- Awareness of workforce compliance processes (e.g., pre-employment checks, statutory training)
Other Requirements
Essential criteria
- Able to follow Standard Operating Procedures accurately
- Able to check information for completeness and identify discrepancies
- Able to prioritise tasks within defined parameters
- Able to escalate non-routine matters appropriately
- Able to manage competing priorities in a fast-paced transactional environment
- Able to work flexibly across different service areas within the Transactional Hub
- Accurate data entry skills with strong attention to detail
- Competent in Microsoft Word, Excel and Outlook
- Able to input, retrieve and update information on workforce systems
Personal Characteristics
Essential criteria
- Able to communicate clearly and professionally both verbally and in writing
- Able to provide factual information and explain straightforward procedures
- Able to respond to routine queries and escalate complex matters appropriately
- Able to maintain professionalism when dealing with sensitive information
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