Central and North West London NHS Foundation Trust
HR Transactional Hub Advisor
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Job Overview
An opportunity has arisen for a Band 4 HR Transactional Hub Advisor position within the HR Transactional Hub.
As many of you will be aware, the Hub continues to develop into a centralised shared service supporting Recruitment, Temporary Staffing, Rostering, Employee Services, and Statutory & Mandatory Training administration across the Trust. As the service continues to grow and evolve, we are looking for an individual who is motivated, organised, and committed to delivering a high-quality service to join the team.
This opportunity would suit someone who enjoys working in a fast-paced operational environment, is solution-focused, and is keen to further develop their knowledge and experience across transactional HR services.
Main Duties of the Job
The successful candidate will support a wide range of transactional processes and staff queries managed through the Employee Service Centre (ESC), ESR, HealthRoster, and associated systems.
The role will involve supporting areas including:
- Recruitment and onboarding activity
- Temporary Staffing administration
- Employee Services transactional processing
- Rostering support activity
- Statutory & Mandatory Training administration
- Processing employee changes and maintaining accurate records
- Responding to queries from managers and employees
- Supporting wider Hub priorities and operational demands
The Hub operates as a shared service model, and therefore flexibility, teamwork, and a willingness to support across different workstreams are essential.
Working for Our Organisation
Central and North West London NHS Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friend’s family and carers, and also other staff members.
We expect you to show COMPASSION, contribute to a caring and kind environment, and recognise that what you do and say can help make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources, and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
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Detailed Job Description and Main Responsibilities
We are keen to hear from individuals who:
- Have experience working within People and Culture, HR, or transactional services
- Are organised and able to manage competing priorities
- Have good attention to detail and accuracy
- Communicate professionally and confidently
- Work collaboratively and supportively within a team environment
- Are comfortable working with systems including ESC, ESR, and HealthRoster
- Are open to learning and developing across multiple service areas
Most importantly, we are looking for someone with the right approach, a positive attitude, and a willingness to contribute to the continued development of the Hub.
Why Apply?
This is a great opportunity for someone looking to broaden their experience within transactional HR services and develop within the function.
The role offers exposure across multiple workstreams and the opportunity to be part of the ongoing transformation and modernisation of People and Culture services across the Trust.
If you are interested in the position, please submit your expression of interest/application in line with the advert details.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above), we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
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Person Specification
Values and Behaviours
Essential Criteria
- Demonstrates the Trust’s values through everyday behaviour.
- Treats staff and service users with respect and professionalism.
- Shows commitment to equality, diversity, and inclusive practice.
- Acts with integrity and always maintains confidentiality
Desirable Criteria
- Experience working within a values-led or regulated public-sector environment
Education & Qualifications
Essential Criteria
- Good general education, including GCSE English and Maths (A–C / 9–4) or equivalent, OR relevant experience demonstrating strong literacy and numeracy skills.
- Evidence of ongoing professional development.
Desirable Criteria
- CIPD Level 3 qualification or equivalent experience.
Experience
Essential Criteria
- Experience working in an administrative or transactional support role.
- Experience providing routine information or guidance to customers or colleagues
- Experience maintaining accurate records and handling sensitive information
- Experience working within set procedures and service standards.
- Working within a high volume team or service completing transactional activity
Desirable Criteria
- Experience working within the NHS or other large, complex organisation.
- Experience contributing to service improvement activities.
Skills & Knowledge
Essential Criteria
- Knowledge of general HR administrative processes across the employment lifecycle (e.g., starters, contractual changes, leavers, absence recording)
- Understanding of the importance of data protection, confidentiality, and GDPR.
- Knowledge of office systems and digital record management.
- Understanding of the need to follow policies, procedures, and standard operating guidelines. ESC and ESR.
Desirable Criteria
- Knowledge of NHS employment frameworks including Agenda for Change.
- Familiarity with ESR or other HR systems.
- Awareness of NHS organisational structures.
Other Requirements
Essential Criteria
- Ability to work flexibly to meet service demands
- Commitment to delivering high-quality, timely HR services.
- Ability to maintain accurate workforce documentation and support audit requirements.
Desirable Criteria
- Awareness of digital HR tools and their role in improving efficiency.
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