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Hub Coordinator
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Hub Coordinator
The Hub Coordinator plays a vital role in ensuring the smooth daily operation of our vibrant community hub, including the kitchen, food bank, and donation management facilities. The post-holder will also support the ongoing development of Wirral Change’s community café and shop, ensuring all spaces operate in full compliance with health and safety standards while meeting the evolving needs of the local community.
This is a dynamic, hands-on position requiring close coordination with volunteers, community members, and the wider Wirral Change team.
Professional Development: Level 3 Improvement Technician Apprenticeship
As part of your employment, you will be enrolled in and required to complete a Level 3 Improvement Technician Apprenticeship Standard:
- Practical Application: You will apply your learning directly to your role—identifying operational bottlenecks, reducing food/supply waste, designing efficient inventory systems, and standardising community service delivery.
- Dedicated Study Time: You will receive protected off-the-job training time during working hours to attend workshops, complete coursework, and build your project portfolio.
- Support: You will have regular mentoring from both Wirral Change management and an external training provider coach to ensure successful completion and End-Point Assessment (EPA).
Key Responsibilities
Kitchen & Hub Operations
- Plan, prepare, and cook balanced meals for the lunch club and organisational events, providing monthly updates to the Admin Team Leader.
- Maintain kitchen hygiene and organisation to the highest standards, ensuring strict compliance with Food Hygiene, HACCP, and Health & Safety regulations.
- Conduct regular hub checks and routine cleaning to maintain environmental health and safety standards.
- Coordinate deep cleaning schedules, pest control visits, and routine equipment servicing and repairs.
- Monitor and minimise food waste through sensible portion planning, cost control, and sustainable disposal methods.
- Deliver warm, efficient, and inclusive customer service across all food and hub offerings.
- Support catering, logistical needs, and room setups for visiting community groups and internal functions.
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Donations, Shop & Inventory Coordination
- Oversee the intake, cataloguing, and safe storage of community donations (food parcels, clothing, sports equipment, and financial contributions).
- Support the operational setup and daily coordination of the Community Shop and Community Café, including stock organisation, display, and pricing.
- Design and maintain clear, efficient distribution procedures for food parcels and relief supplies.
- Liaise with local businesses, food partners, suppliers, and donors to build steady resource pipelines.
- Maintain tidy, secure, and fully auditable storage and stock areas.
Volunteer Leadership & Administration
- Supervise, guide, and support volunteers within the hub, fostering a welcoming, productive, and appreciative environment.
- Keep precise operational records, including food temperature logs, cleaning schedules, donation receipts, and compliance documentation.
- Provide routine reporting to the Admin Team Leader regarding operational performance, challenges, process improvements, and successes.
- Collaborate with colleagues across Wirral Change to support wider organisational goals and service delivery.
Person Specification
Essential Criteria
- Apprenticeship Commitment: Willingness and eligibility to commit to and complete the Level 3 Improvement Technician Apprenticeship alongside core duties.
- Kitchen / Food Service Experience: Practical background in kitchen coordination, catering, or food handling, ideally within a community, voluntary, or hospitality setting.
- Food Safety Standards: Sound working knowledge of food hygiene, safe food storage, cross-contamination prevention, and allergen awareness.
- Organisation & Multitasking: Strong organisational and time-management skills, capable of juggling food prep, front-of-house service, and stock tasks.
- Communication & People Skills: Clear, empathetic interpersonal skills with the ability to engage comfortably with diverse service users, staff, and volunteers.
- Problem Solving & Initiative: Proactive approach to daily challenges, with an interest in improving systems and team workflows.
- Team & Volunteer Guidance: Ability to direct, encourage, and support volunteers in an inclusive manner.
- Resilience: Calm and dependable under pressure, adapting flexibly to shifting community priorities.
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Desirable Criteria
- Prior experience working or volunteering within a charitable or community development organisation.
- Formal Food Hygiene Certification (Level 2 or higher).
- Understanding of diverse cultural dietary practices (e.g., Halal, vegetarian, vegan) and common allergen accommodations.
- Experience in stock control, retail display, or community event coordination.
- Basic understanding of continuous improvement tools (e.g., 5S, waste reduction, workflow mapping).
- Ability to work occasional flexible hours (evenings or weekends) for scheduled events.
- Ability to speak an additional community language relevant to the local area.
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