Curo
Hub Operations Manager
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£38,625 per annum + Benefits | Bath
Permanent | Full Time | 40 hours per week
Including evenings and weekends
Hybrid: onsite at hub with occasional travel
Co-ordinate. Optimise. Deliver.
As our new Hub Operations Manager you'll lead the day-to-day running of our operational hub, ensuring efficient service delivery, well-maintained facilities and an engaged, high-performing team. This is a hands-on operational leadership role where you'll combine people management, process improvement and practical problem-solving to keep services running smoothly for colleagues and customers across the region.
What You'll Be Doing
- Manage the hub's daily operations, overseeing incoming and outgoing workflows, service schedules and resource allocation
- Lead, coach and develop a multi-disciplinary team including administrators, logistics staff and contractors, fostering a positive and inclusive culture
- Implement and maintain operational processes and performance measures to meet service standards and targets
- Coordinate the hub's workload using mobile and cloud-based systems, ensuring accurate records and timely updates for colleagues in the field
- Oversee stock, equipment and vehicle allocation, ensuring all assets are safe, compliant and fit for purpose
- Liaise with internal teams and external partners to resolve operational issues and support continuous improvement projects
- Manage health, safety and compliance within the hub, conducting regular checks and driving best practice
- Prepare operational reports and contribute to budgeting, forecasting and procurement activities
- Work flexibly to support peak periods and on-call arrangements as required
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Why this is a great role
- Make an impact - your work directly improves service delivery for customers across our communities
- Lead and develop people - mentor a team and create opportunities for colleagues to grow
- Varied, practical role - a mix of strategic planning and hands-on problem solving
- Supportive environment - join a values-led organisation that invests in staff wellbeing and development
What you'll get in return
- Competitive salary and opportunities for pay progression
- 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
- Your birthday off as an extra holiday
- Up to 10% matched pension contribution
- Flexible benefits including options such as Health Cash Plan or gym membership
- Access to an Employee Assistance Programme and wellbeing support
- Full training and development with opportunities for career progression
About you
We're looking for an organised, proactive manager who thrives on improving systems and supporting teams. The ideal person will combine practical operations experience with strong interpersonal skills and a commitment to delivering excellent customer outcomes.
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- Proven operational management experience - ideally in logistics, facilities or field operations
- People leadership - experience supervising and developing staff, promoting an inclusive team culture
- Organised and decisive - able to prioritise and resolve issues under pressure
- Excellent communication - able to liaise across teams and with external partners
- IT literate - comfortable with mobile and cloud-based systems for scheduling, stock control and reporting
- Committed to health & safety - experience managing compliance within an operational setting
- Full UK driving licence - desirable, as occasional travel may be required
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk
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