Tesco
Hub Operator - 10 Month Fixed Term Contract
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Tesco UK Rugby In office / On Location Full-Time Working hours 36 Apply by 17-Oct-2026
About the role
Based in our Security Hub in Daventry, this role plays a vital part in supporting our stores and helping to ensure a safe and secure environment at all times. Working within a passionate and collaborative team, you will review CCTV footage and data to identify and investigate suspicious activity across multiple stores. You’ll compile detailed case files and provide clear insights to support decision-making and incident resolution.
You will also be involved in the initial triage of incidents and security risks, working closely with stakeholders across the security function and wider business to ensure the appropriate response is delivered promptly and effectively.
This is a role for someone who is motivated to drive change, continuously develop, and deliver excellent results. You’ll bring strong communication skills, building trust through honest and open conversations, while listening and influencing effectively.
What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
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The above information is a shortened summary, refer to our policies for full details
You will be responsible
- Collaborating with dedicated and cross-functional teams, as well as external partners, acting as a trusted expert within your area.
- Communicating objectives, deliverables and actions clearly and effectively, tailoring your approach to suit different audiences.
- Planning and prioritising your own workload, using data and insight to inform decisions.
- Demonstrating strong communication skills and the ability to perform effectively under pressure.
- Developing realistic, well-structured plans and delivering against them successfully.
- Maintaining a disciplined and organised approach, while showing leadership qualities to positively influence those around you.
- Building effective relationships with external suppliers to support process improvements and training delivery.
- Identifying key risks across stores and creating clear, comprehensive case files to support investigations.
- Analysing reports to understand and highlight emerging risks and trends.
- Requesting and gathering additional data where required to strengthen evidence in complex cases.
- Engaging with stores and Group Shrinkage & Security Managers to gain insight and context for investigations.
- Managing your workload effectively to meet all deadlines and service expectations.
- Handling all data in a confidential and secure manner, always adhering to Information Security policies.
- Maintaining strict confidentiality when managing sensitive information and case files.
You will need
- Strong organisation and time management skills.
- Excellent communication skills, both written and verbal.
- High attention to detail and accuracy.
- Proficiency in MS Office applications, particularly Excel and Outlook.
- Experience working in a retail, store, or security environment.
- Experience in data analysis, data manipulation, or CCTV review (desirable, not essential).
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About us
You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.
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