Scottish Government
Hub Support Manager
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Job Title – Hub Support Manager
Location – This post is based within Environment and Forestry Directorate, Director’s Office which is based at Victoria Quay, Edinburgh. The Hub team operate a location neutral policy. In line with our current ways of working, our team follows a hybrid working approach, where colleagues use a mix of office based and remote working (working from home) depending on the requirements of the role and personal circumstance.
Grade - B3
Advert type - Level Transfer/Temporary Promotion
Duration - 6 months - with possibility of extension
Eligibility - Expressions of interest are invited from eligible staff in Bands A – C for this vacancy.
Skilled Worker Sponsorship not being offered
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Overview
Are you inquisitive and enjoy problem solving? Do you enjoy working as part of a team and are you looking for a new and challenging role?
The DGNZ Correspondence Hub are a new centralised team who handle, start to end, all FOI and EIRs for 5 Directorates in DGNZ (ARE, DECC, EnFor, Marine and Offshore Wind), one of the largest DG’s in the Scottish Government.
Based within the Correspondence Hub Team, our Hub Support Manager role offers the unique opportunity to engage in a cross cutting Operational Delivery role by delivering a high volume of FOI and EIR casework.
This is a challenging role within a high performing team, that offers autonomy in how you manage your workload, with the opportunity to engage with stakeholders at all levels not only across DGNZ but also the wider Scottish Government, UK Government and Devolved Administrations. It also provides you the opportunity to gain insight and experience in exciting and high-profile policy areas.
RESPONSIBILITIES
Role and Key Responsibilities
As one of 5 Hub Support Managers you will play a pivotal role in providing advice and guidance on FOI and EIRs, and managing casework across DGNZ Directorates (ARE, DECC, EnFor, Marine and Offshore Wind).
You will be responsible for managing a small team of case handlers and provide support to the Hub Lead, assisting in the coordination and assignment of FOI/EIR and review cases within the statutory time frames. The skills and experience you bring will help us to continue to deliver a first-class experience to our stakeholders.
- Manage team of 2 x B1
- Coordinate and management of FOI/EIR, providing advice and guidance on Data Protection, GDPR, Information Governance and Records Management when required.
- Provide support and advice to Hub Managers.
- Develop an in-depth knowledge of EIR and FOI legislation and best practice to enable delivery of high quality and robust responses to EIR and FOI cases within legal deadlines.
- Build and maintain positive relationships, working collaboratively with colleagues across Scottish Government to produce and review factual and informed responses containing complex information in a clear and concise format to meet the needs of various audiences via MiCase within the agreed timescales.
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QUALIFICATIONS
Success Profile
Success profiles are specific to each job and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.
Experience:
- Excellent communication and relationship skills, demonstrating the building of effective relationships across Directorates as well as senior stakeholders and customers.
- Experience and knowledge of records management, data protection guidelines and both EIR and FOI legislation and best practice.
Behaviours
- Communicating and influencing. (level 3)
- Making effective decisions. (level 3)
- Managing a quality service. (level 3)
You can find out more about Success Profiles Behaviours, here: Success profiles: candidate guide - gov.scot [https://www.gov.scot/publications/success-profiles-candidate-guide/pages/behaviour-levels/]
Working Pattern
The post is a full-time role, but staff with different working patterns are invited to apply, and we will assess proposed working patterns against the business requirements for this post.
This post is based within Environment and Forestry Directorate, Director’s Office which is based at Victoria Quay, Edinburgh. The Hub team operate a location neutral policy. In line with our current ways of working, our team follows a hybrid working approach, where colleagues use a mix of office based and remote working (working from home) depending on the requirements of the role and personal circumstances.
Further Information
Further information about this opportunity is available from John Bruce john.bruce2@gov.scot [john.bruce2@gov.scot].
How to Apply
Please submit your CV and an Expression of Interest (maximum 1000 words) outlining your suitability for the role, relevant skills and experience, and what you would bring to the team. Please align this to how you meet the behaviours, experience and technical skills listed in the Success Profile above.
Vacancies close at 11:59pm on the date displayed in the table, unless otherwise stated on the job advert.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance [https://www.gov.scot/publications/recruitment-candidate-guide/pages/use-of-ai-tools/] for more information on acceptable and unacceptable uses of AI in recruitment.
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If invited for further assessment, this will consist of a light touch interview.
Discussions are to be confirmed
For any questions relating to your expression of interest please contact john.bruce2@gov.scot [john.bruce2@gov.scot]
Recruitment Principles
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles [https://civilservicecommission.independent.gov.uk/document/02a-recruitment-principles-april-2018-final/?d102_cookies_enabled=all] and we investigate any complaints received in relation to recruitment cases.
About us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service [https://www.civil-service-careers.gov.uk/about-us/] observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer [https://www.jobs.gov.scot/what-we-offer].
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules [https://www.gov.scot/publications/recruitment-candidate-guide/pages/nationality-requirements/].
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
You can find out more about BPSS on the UK Government website [https://www.gov.uk/government/publications/government-baseline-personnel-security-standard], or read about the different levels of security checks in our Candidate Guide [https://www.gov.scot/publications/recruitment-candidate-guide/pages/pre-employment-checks/].
Equality statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversity [https://www.jobs.gov.scot/an-inclusive-organisation] and how we offer and support recruitment adjustments [https://www.jobs.gov.scot/requesting-adjustments-2] for anyone who needs them.
Further information
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website [https://www.jobs.gov.scot/].
Read our Candidate Guide [https://www.gov.scot/publications/recruitment-candidate-guide/pages/introduction/] for further information on our recruitment and application processes.
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