Next Plc
Hubs Logistics Controller
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Logistics Controller – New Role at Next
About the Role
As a Logistics Controller, you will sit at the core of Next’s global supply chain, ensuring international customers receive the seamless service they expect from the brand. Reporting directly to the Hubs Manager, you will take full ownership of the international customer journey from initiation to completion, acting as the bridge between our internal distribution teams and global partner hubs.
You will collaborate cross-functionally with senior managers, warehouse operations, systems, and customer service teams to enhance delivery efficiencies while carefully managing cost. At Next, our people drive our success, and we will provide the necessary tools, operational insights, and cross-functional training from day one—equipping you to confidently excel in this newly created, high-impact role.
What You’ll Take On
- Manage international partner hub relationships, negotiating clear SLAs and KPIs for operational activities.
- Oversee bulk trailer movements of goods, ensuring seamless delivery to international hubs.
- Lead the end-to-end customer order journey across global routes, guaranteeing accurate picking, packing, shipping, and on-time delivery.
- Facilitate regular planning and peak-trading meetings with warehouse operations and third-party partners to align volume expectations, sales periods, and system updates.
- Analyse logistics data and performance metrics to deliver insightful, commercially valuable recommendations for process improvements to senior managers and Directors.
- Proactively identify supply chain risks that could disrupt delivery promises, recommending timely solutions to maintain a competitive edge.
- Travel flexibly between South Elmsall warehouses and Headquarters, including occasional international trips to collaborate in person with global hub partners.
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What You’ll Bring
- Proven experience in warehouse and logistics operations, combined with a background in a client-facing or relationship management role.
- Strong people management skills, with the ability to support, coach, and develop teams to maximise potential.
- A data-driven mindset—capable of analysing complex logistics data and making informed, strategic decisions.
- Exceptional communication and influencing skills, with the ability to clearly explain technical operational details to diverse stakeholders.
- A proactive, self-starting attitude—demonstrating the energy and drive to deliver tangible improvements in a dynamic environment.
- Strong organisation and problem-solving abilities, enabling resilience during peak retail periods and anticipating potential bottlenecks.
- Proficient in essential digital tools, including Microsoft Excel and Google Suite.
- A collaborative and adaptable nature, with the ability to build effective working relationships across different teams and cultures.
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Why Join Next?
We are a FTSE-100 retail company with over 44,000 employees across the Next group—ranging from clothing to kidswear—leading the market for the latter. Next operates 450+ stores, plus a thriving online business accessible in over 80 countries.
Key Benefits
- Sharesave scheme
- 25% off most Next, Next Made, Lipsy, Gap, and Victorias Secret products
- Generous bonus scheme for eligible roles
- On-site restaurants with discounted, high-quality meals
- Deep staff discounts across partner brands (10-15%), including beauty products
- Access to exclusive deals from 3,500+ retailers via our online platform
- Financial wellbeing support (saving, tracking, and improving your financial health)
- Apprenticeship opportunities—grow and earn while qualifying
- Support Networks—access to employee resource groups
Note: Benefits are discretionary and subject to change.
Support & Responsibilities
We are committed to supporting all candidates throughout the recruitment process. If you require workplace adjustments due to a disability or long-term condition, please contact:
- Email: RecruitmentHelpdesk@next.co.uk (subject line: "Workplace Adjustments")
- Phone: 01977 327 900 (leave a voicemail)
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