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Hubs Logistics Controller
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Job Description
The role
As a Logistics Controller, you will sit at the very heart of Next’s global supply chain, ensuring our international customers receive the seamless service they expect from our brand. In this newly created role and reporting directly to the Hubs Manager, you will take full ownership of the international customer journey from start to finish, bridging the gap between our internal distribution teams and our global partner hubs. You will work cross-functionally with internal senior managers, warehouse operations, systems and customer service teams to boost delivery efficiencies while carefully managing our cost base. At Next, we know our people drive our success, so we will support you from day one with the tools, operational insights, and cross-functional training you need to confidently shape and excel in this exciting, newly created position.
What you'll take on
- Manage international partner hub relationships to agree on clear SLAs and KPIs for operational activities.
- Take on responsibility for bulk trailer movements of goods, ensuring seamless delivery of product to international hubs.
- Oversee the end-to-end customer order journey across global routes, ensuring correct volumes are picked, packed, shipped, and delivered on time.
- Lead regular planning and peak-trading meetings with warehouse operations and third-party partners to manage expected volumes, sale periods, and system changes.
- Analyse logistics data and performance metrics to provide detailed, commercial insights to senior managers and Directors regarding process improvements.
- Proactively identify supply chain risks that could impact our delivery promises, recommending swift and intuitive solutions to keep us ahead of competitors.
- Travel flexibly between our South Elmsall warehouses and Head Office, alongside occasional international travel to collaborate face-to-face with our global hub partners.
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What you'll bring
- Proven experience in warehouse and logistics operations, combined with a background in client relationship role.
- Strong people management skills with a natural ability to support, coach, and develop team members to reach their full potential.
- A data-driven mindset that allows you to analyse complex information and make confident, commercial decisions.
- Excellent communication and influencing skills, with the ability to explain complex operational details clearly to a wide variety of stakeholders.
- A proactive, self-starting approach with the energy and drive to make a tangible difference in a fast-paced, rapidly growing part of the business.
- Strong organisation and problem-solving strengths, helping you stay calm during peak retail periods and naturally anticipate potential logistical bottlenecks.
- Proficiency in essential digital tools, including a solid working knowledge of Microsoft Excel and Google Suite.
- A collaborative and adaptable nature, allowing you to build trusted, effective working relationships across different teams and cultures.
About Us
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy online from over 80 countries around the world! So we’ve gone global!
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About The Team
- Sharesave scheme
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Generous bonus scheme for many roles
- Restaurants with great food at amazing prices
- Access to fantastic discounts at our Staff Shops
- Free on-site parking
- 10% off most partner brands & up to 15% off Branded Beauty
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Apprenticeship - Grow and develop on the job whilst gaining a qualification
- Support Networks - Access to Network Groups to empower and celebrate each other
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email Recruitmenthelpdesk@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.
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