Steadman Hub
HubSpot Client Success Manager
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About the Role
Steadman Hub are working alongside a global HubSpot Partner that helps businesses get the most out of their HubSpot investment. From CRM implementation and onboarding through to optimisation, automation and ongoing support, they work closely with clients to improve their sales, marketing and customer service processes through HubSpot.
They’re now looking for a Client Success Manager to take ownership of a portfolio of HubSpot customers and build strong, long-term relationships with them. You’ll act as a trusted advisor to clients, helping them get the most value from HubSpot, spot opportunities for improvement and growth, and work closely with internal strategy and delivery teams.
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Key Responsibilities
- Manage a portfolio of HubSpot clients, acting as their main point of contact and trusted advisor
- Run regular account reviews, understand client goals and help drive adoption and ROI
- Identify opportunities for account growth, additional services and ongoing support
- Work closely with HubSpot Consultants and delivery teams to ensure a high level of client satisfaction
Experience & Qualifications
- Experience in Client Success, Account Management, Client Services, Consulting or a similar customer-facing role - ideally within a HubSpot partner
- Strong experience using HubSpot, ideally across CRM, Sales, Marketing and Service Hubs
- Excellent communication, relationship-building and stakeholder management skills
- Commercially aware, highly organised and proactive, with the ability to manage multiple client relationships and competing priorities
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Benefits
- Hybrid and remote working options available
- Clear opportunities for career progression
- Collaborative, friendly team with a client-focused culture
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