untypical
Hubspot CRM Manager
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untypical is guided by its ambition to become the UK’s most customer-centric housebuilder. By putting people and the planet at the heart of the communities that it builds, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Benefits Package
- Enhanced Pension Scheme
- Life Assurance
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Employee Assistance Programme
Role: HubSpot CRM Developer
untypical is seeking a HubSpot CRM Developer for a 12-18 month fixed-term contract. The role will lead the hands-on design, configuration, development, and integration of HubSpot CRM as part of the business's digital transformation.
This post could be based from any of our regional offices in Bedford, Solihull, Bury St. Edmunds, or Exeter.
Responsibilities and Duties
- Work with Sales, Marketing, Customer Services, IT, and other stakeholders to define requirements, user journeys, and delivery priorities.
- Design and configure HubSpot objects, properties, associations, pipelines, views, permissions, workflows, and automation in line with agreed business processes.
- Develop and maintain integrations between HubSpot and core business systems, including websites, data platforms, and COINS ERP where required.
- Build secure integrations using HubSpot APIs, webhooks, private apps, and appropriate authentication methods.
- Plan and deliver data migrations, including data mapping, cleansing, deduplication, transformation, validation, and reconciliation.
- Improve lead capture, allocation, lifecycle management, and hand-offs between marketing, sales, and customer service teams.
- Create reliable CRM reporting and data structures that support operational insight and management information.
- Establish controlled development, testing, release, and rollback processes, using HubSpot sandbox capabilities where available.
- Investigate defects and performance issues, identify root causes, and implement sustainable fixes.
- Apply data governance, security, access control, retention, and UK GDPR requirements across the CRM solution.
- Maintain technical documentation, configuration records, data dictionaries, test evidence, and support procedures.
- Provide training, knowledge transfer, and handover to internal teams so the solution can be supported effectively after the contract end.
- Create and manage HubSpot design implementation.
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Essential Experience
- Proven experience delivering HubSpot CRM implementations, development, or major enhancement programmes in a hands-on role.
- Strong working knowledge of HubSpot CRM, including its data model, objects, properties, associations, pipelines, workflows, permissions, and reporting.
- Experience with relevant HubSpot hubs, particularly Sales Hub, Marketing Hub, and Service Hub.
- Practical integration experience using REST APIs, webhooks, JSON, OAuth, and private apps.
- Development skills in JavaScript or Node.js; experience with another integration language such as Python or C# is also valuable.
- Experience of data migration, data mapping, cleansing, and reconciliation, with a working knowledge of SQL or comparable query tools.
- Ability to translate business requirements into clear technical designs and supportable CRM solutions.
- Experience of testing, defect management, release control, and production support.
- Good understanding of CRM security, role-based access, data governance, and UK GDPR requirements.
- Clear communication and documentation skills, with the ability to work effectively with technical teams, suppliers, and business stakeholders.
- Ability to manage priorities independently and deliver agreed outcomes within a fixed-term programme.
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Desirable Experience
- Current HubSpot certifications relevant to CRM administration, development, integrations, or solution architecture.
- Experience with Breeze AI (Hubspots inbuilt AI module) and HubSpots Chat GPT connector functionality.
- Experience with Operations Hub, custom code actions, custom objects, or programmable automation.
- Experience with HubSpot CMS and HubL development.
- Experience integrating HubSpot with ERP, finance, property, construction, or data warehouse platforms.
- Knowledge of COINS ERP, Microsoft Azure, Power BI, Git, or automated deployment practices.
- Experience in housebuilding, construction, property, or another multi-site customer journey environment.
We create neighbourhoods with a real lasting impact, the kind of community that people can be proud of for generations to come. We pride ourselves on being an inclusive and diverse employer of choice and take pride in building careers, not just communities.
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