Find an apprenticeship
Hull City Council Neighbourhood and Housing – Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Hull City Council is seeking an enthusiastic Housing Apprentice to join our team and provide vital administrative and operational support. This varied role covers broad aspects of social housing provision while giving you hands-on experience across a range of housing related functions.
Wage: £15,392 to £24,454.04, depending on your age
Training course: Housing and property management assistant (level 2)
Hours: Monday to Friday, 37 hours. Start date October 2026.
Duration: 1 year 3 months
Positions available: 2
What You'll Do
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
- Work within a fast-paced social housing management team, learning from Tenancy Officers, Assistants and other housing staff. This will mostly be in an office environment but may also involve work in tenants’ homes.
- Support our housing management team in delivering high quality services to tenants and residents.
What You’ll Gain
- Valuable experience in a professional housing office environment.
- A recognised qualification to kick-start your career.
- The opportunity to build strong foundations for a future career in social housing & local authority work.
If successful, you’ll play an important role in supporting our teams while developing your skills and knowledge. This is an excellent opportunity to grow, learn, and make a real impact.
Your Responsibilities Will Include
- Assisting with tenancy management and resident enquiries
- Supporting with property inspections & estate visits
- Helping to coordinate tenancy sustainment activities
- Recording and maintaining accurate customer and property information using a variety of IT systems
- Learning and supporting rent collection services
- Working with tenants, contractors and partner agencies
- Providing excellent customer service via phone, email and on occasions face to face
Skills and Training
- Communication: You should be able to communicate clearly and effectively with colleagues, staff, prospective employees, and other service users at all levels.
- Maintaining specific databases, inputting and extracting data: Accurately input data into various databases and systems, extract and manipulate data as required, and ensure all information is up to date and appropriate.
- Maintaining up-to-date, accurate, and quality data on appropriate systems.
- Accurately and efficiently use bespoke systems to complete tasks effectively.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Training Provider
- KINGDOM ACADEMY LIMITED
Training Course
- Housing and property management assistant (level 2)
Course Contents
- Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
- Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
- Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
- Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
- Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
- Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
- Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
- Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
- Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training Schedule
- Housing Provision and Housing Organisations
- Customer Service for Housing
- Professional Development in Housing
- Assets, Repairs, and Maintenance
More Training Information
Applicant must attend initial assessment, interview and training, be committed to completing the apprenticeship through Kingdom Academy Limited.
Desirable Qualifications
- GCSE in: English, Maths (grade A - C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Problem solving skills
- Team working
- Service Skills
- Process Improvement Skills
- Personal Development
- Managing information
Other Requirements
Hull City Council’s Neighbourhood and Housing team deliver an efficient, high-quality, and confidential support service to both the Council and external organisations.
Company Benefits
- The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if positions are available.
- Disability Confident: A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
Contact Information
The contact for this apprenticeship is:
Kingston upon Hull City Council
Richard Gott
richard.gotts@hullcc.gov.uk
The reference code for this apprenticeship is VAC2000050476.
Closes in 14 days (Friday 11 September 2026 at 11:59pm)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills