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Human Resources Administrator Apprentice
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We’re looking for an organised, proactive and people-focused HR Support Administrator to join our friendly and growing team, where you will play an important role in recruitment, onboarding, records keeping, training and day-to-day HR support.
Apply today and take the next step in your HR career with us!
As an HR Support Administrator, you’ll support the smooth running of our HR department.
Your day may include:
- Booking interviews
- Updating employee records
- Responding to staff queries
- Completing recruitment checks and preparing HR documents
This is a varied role, ideal for someone organised, approachable and keen to develop their HR career.
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
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Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
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Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
HR Support Level 3
A 100% tailored training and assessment programme will be delivered to support you throughout your apprenticeship, (14 - 18 months including endpoint assessment) topics covered include:
- Business and Customer Awareness
- Communication skills
- Building a team
- HR legislation
- HR functions, roles and plans
- Systems and processes
- Service delivery
- Problem solving
- Change and improvement techniques
- HR base data and info
- Resilience
- Emotional intelligence
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