Edwardian Hotels London
Human Resources and Training Officer
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Join the UK's most dynamic collection of hotels and restaurants.
At Edwardian Hotels London, it is the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience: professionals who understand and believe in our values of Integrity, Ambition, and being Quality-Driven. We are looking for talented individuals who want to work alongside likeminded, passionate people in a rewarding, fulfilling and fun environment. We know that your unique talents and ambitions can not only exceed our guests' exacting standards but also propel your own career potential in a company that recognises and rewards.
At Edwardian Hotels London, we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a HR and Training Officer to support the Central Human Resources team, based at The May Fair Hotel.
Role Overview
This is a varied role combining HR and learning administration, employee communications, and training delivery. You will coordinate training activities, maintain learning systems, and create engaging communications that bring our people initiatives to life. Alongside this, you will regularly deliver Company Induction to our new Hosts, and periodically facilitate classroom-based training workshops using materials and content we provide.
The successful candidate will play a key role in supporting initiatives that promote learning, employee wellbeing, performance and engagement across the organisation.
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Responsibilities
HR and Learning Administration
- Handle logistics for training sessions, including scheduling, booking rooms, system enrolments and arranging materials and catering.
- Monitor attendance and training data and manage reporting requirements.
- Manage training records and keep the learning management system up to date.
- Support Hosts with using internal apps and platforms.
- Be a first point of contact for training queries, managing enquiries with a swift response.
Employee Communications
- Create communications campaigns, including newsletters, announcements and Host updates.
- Promote learning programmes and engagement activities across the organisation through e-channels (Teams, MagicInfo, E-Mails, LMS)
- Work closely with the HR team to effectively communicate activities that build company culture and help retain staff.
- Re-design our SOPs into engaging training e-content on the Learning Management System (LMS).
Training
- Deliver group training workshops to our Hosts, such as Company Induction and guest service sessions.
- Be a visible, approachable point of support for new starters and existing Hosts.
- Support Hosts with onboarding, compliance and training.
About You
- Excellent written and verbal communication skills, including experience delivering training to a group in a classroom setting.
- Strong organisational skills and attention to detail, with the ability to manage time effectively and think ahead.
- Proficient in Microsoft Office (Excel, PowerPoint) and digital communication platforms, with the ability to adapt to new software.
- A proactive, self-motivated and creative approach to work.
- Ability to build positive relationships across all levels of the organisation.
- Previous experience in HR, employee engagement, internal communications, learning and development, or a similar role is ideal, but not essential.
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Our Benefits Package
- Competitive salary
- 28 days holiday per annum, including bank holidays, increasing with long service
- Complimentary hot meals, salad bar and unlimited beverages provided daily
- Recommend a Friend scheme of up to £500 per friend recommended
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels, for Hosts, their family and their friends
- Access to a discount platform for all the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all Hosts to our online learning platform, Edwardian Academy
- Opportunities for promotion and a wide range of training programmes to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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