Human Resources Apprentice

Macfarlane Packaging Coventry (CV3 4PE)

Wage: £15,600 to £24,784.50, depending on your age
Hours: Monday to Friday, with a total of 37.5 hours per week.
Start date: Monday 14 December 2026
Duration: 1 year 6 months
Positions available: 1

Summary

Launch your HR career with one of the UK's leading packaging businesses. Based at our Coventry Head Office, you'll gain hands-on experience across HR, recruitment and people administration while completing a Level 3 HR Apprenticeship with CIPD accreditation. Full training, mentoring and genuine long-term career opportunities included.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Supporting recruitment administration, including advertising vacancies, arranging interviews and onboarding new colleagues
• Processing new starter and leaver documentation, ensuring legal compliance and accurate record keeping
• Maintaining employee records and HR systems to ensure information remains accurate and up to date
• Supporting payroll administration and the preparation of employee data
• Assisting with absence management administration and reporting
• Helping maintain HR policies, procedures and company documentation
• Supporting training and development administration, including training records and communications
• Assisting with management reporting and wider HR projects
• Providing administrative support across the HR team and wider Central Services function
• Supporting Head Office reception and switchboard cover when required

Where you'll work

Siskin Parkway East
Middlemarch Business Park
Coventry CV3 4PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY SKILLS LIMITED

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.