ISS Facility Services UK
Human Resources Business Partner
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PEOPLE & CULTURE BUSINESS PARTNER
Location: London, E14 9SH
Hours of work: 37.5
Contract Type: Fixed Term Contract (Until June 2026)
Job Description
We are seeking a People & Culture Business Partner to support a high-profile account - partnering closely with senior stakeholders from Key Account Portfolio Director level down.
We are looking for a trusted advisor to leaders and managers, providing expert guidance on people practices that build strong team relationships, drive engagement and support high performance.
This role is integral to managing organisational change, restructures and the effective application of P&C policies and procedures, ensuring the business and its people thrive together.
Key Responsibilities
- Act as a trusted advisor to senior leaders, including the Key Account Portfolio Director and direct reports.
- Drive business performance through people and culture strategies that enhance engagement, productivity and retention.
- Partner with a wide range of stakeholders, supporting social value, environmental objectives, and health & safety priorities.
- Oversee day-to-day employee relations activity across Hard and Soft FM operations, including absence management, disciplinaries and general ER matters.
- Lead organisational design, restructuring and workforce planning initiatives aligned to changing business needs.
- Provide guidance on complex and escalated cases, including policy interpretation, ER case management, TUPE and union engagement.
- Identify and implement strategies to reduce employment, compliance and operational risks.
- Develop and embed P&C solutions that support organisational effectiveness, business growth and a high-performance culture.
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About You
- Experience in a People & Culture or HR Generalist role, with strong commercial awareness and sound judgement.
- CIPD Level 7 qualified or working towards.
- Strong coaching capability, with experience developing managers and driving engagement.
- Expert knowledge of UK employment legislation and its practical application.
- Experience leading organisational change, including restructures and TUPE transfers.
- Experience working within a unionised environment.
- Strong understanding of people policies and best-practice frameworks.
- Proven ability to build relationships with senior stakeholders and influence decision-making.
- Excellent communication skills, both verbal and written.
- Comfortable working with data, including strong Excel skills.
- Full UK driving licence.
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The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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