Guide Dogs - Be Part of Something Life‑Changing

Come and join us as a self‑motivated and purpose‑driven HR Coordinator and be part of something life‑changing - helping people with sight loss live the life they choose.

As an HR Coordinator at Guide Dogs, you’ll deliver a responsive and professional HR service, supporting employees and managers with a wide range of HR queries and transactional activities across the employee lifecycle. You’ll ensure HR processes are completed accurately, efficiently and in line with policy, legislation and service standards. Our HR Coordinators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

This is a hybrid role, combining remote and office-based working. The successful candidate will be expected to work from our Reading Hub for a minimum of two days per week. Working hours for this role are Monday to Friday, 9:00am to 5:00pm.

Key Responsibilities

• Act as first point of contact for all customers whether internal or external via telephone and email and respond to their queries in line with Service Level Agreements.
• Administer the end-to-end employee lifecycle transactions and ensure adherence to HR policies and processes.
• Maintain TOPdesk call management system ensuring that all calls and queries are logged, and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements.
• Determine need to escalate queries as necessary to subject matter expert and do so via TOPdesk call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction.
• Administer end to end employee life cycle processes, to include but not limited to starters and leavers, contracts of employment, contractual changes, references and long service letters to ensure adherence with current employment legislation.