Mis-sold Expert
Human Resources Coordinator
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People & Operations Coordinator
Manchester | £33,000 - £36,000 (DOE)
We’re looking for an organised, proactive and people-focused People & Operations Coordinator to join Mis-Sold Expert and play a key role in keeping our growing Manchester team running smoothly.
Mis-Sold Expert is growing quickly, operating in one of the UK's biggest consumer finance claims opportunities. Our teams are energetic, ambitious and driven to deliver great results for our customers — and we’re looking for someone who can help create an environment where our people can do their best work.
The Role
You’ll be the person who owns the day-to-day HR operations and helps keep the people and operational side of the business moving.
No two days will look exactly the same. One day you could be onboarding a new starter and setting up their training plan, or coordinating a return to work meeting and updating absence records; the next you could be organising a team event, coordinating office suppliers or supporting the leadership team. It’s a role that requires someone who is naturally organised, enjoys taking ownership and isn’t afraid to roll up their sleeves and get things done.
Core Responsibilities
People & HR Operations
- Own the end-to-end onboarding process for new starters, including contracts, right to work checks, system access and induction schedules
- Coordinate new starter training plans, working with managers to make sure induction milestones and mandatory training are completed on time
- Manage the probation process, including scheduling review meetings, tracking key dates and supporting managers with documentation and outcomes
- Monitor and record employee absence, maintaining accurate trackers and flagging patterns or triggers to managers in line with company policy
- Coordinate return to work meetings following absence, making sure documentation is completed and any support needs are followed up
- Maintain accurate, up-to-date people records, contracts and documentation on the HR system
- Act as a first point of contact for managers and employees on HR policies, processes and queries, escalating more complex employee relations issues where needed
- Support wider HR processes including family leave, contract changes and the leavers process, including exit interviews and offboarding
- Support internal communications and team updates
- Help create a positive, energetic and inclusive office culture
- Support employee engagement initiatives and company-wide activities
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Leadership & Executive Support
- Provide general administrative support to the leadership team
- Coordinate meetings, diaries and ad-hoc requests where required
- Support internal projects and operational initiatives
- Take ownership of ad-hoc tasks and make sure they get followed through
- Help keep priorities organised in a fast-moving environment
Office & Operations
- Coordinate office supplies, equipment and facilities
- Help maintain a professional, organised and welcoming working environment
- Support office events, meetings and team days
- Identify opportunities to improve how the office operates
- Act as a key point of contact for day-to-day office queries
- Help ensure the team has everything they need to work effectively
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About You
We’re looking for someone who is naturally organised, dependable and enjoys making things happen.
You’ll probably be someone who:
- Is highly organised with excellent attention to detail
- Takes ownership rather than waiting to be asked
- Can manage multiple priorities in a busy environment
- Is confident communicating with people at all levels
- Has a friendly, approachable and helpful personality
- Is comfortable working independently and using initiative
- Enjoys working in a fast-paced, ambitious environment
- Has some understanding of core HR processes, such as onboarding, absence management or probations – or is keen to build this
Previous experience in HR administration or coordination, onboarding, office management, operations or executive support would be useful, but personality, organisation and attitude are just as important. A CIPD Level 3 qualification (or working towards one) would be an advantage, but is not essential.
Why Join Mis-Sold Expert?
- £33,000 - £36,000 starting salary, depending on experience
- Manchester-based role
- Join a rapidly growing business operating in a major consumer finance claims market
- Work alongside ambitious sales, claims and leadership teams
- Real opportunities to develop and progress as the business grows
- Be part of a business where people are trusted to take ownership
- Opportunity to make a genuine impact on how the business operates
Sound Like You?
Apply now and come and be part of Mis-Sold Expert.
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