EORI (UK) Limited
Human Resources Coordinator
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Company Description
EORI (UK) Limited was founded in response to the significant increase in customs declarations required after Brexit and the resulting need for greater capacity in international trade services. Unlike traditional customs brokers, the company offers a comprehensive, end-to-end customs clearance solution designed to remove bottlenecks and support clients throughout their cross-border trade journey. EORI (UK) focuses on simplifying border complexity through clear, efficient, and transparent services. The company completes thousands of declarations daily, operates at the forefront of customs and border policy, and consistently delivers faster processing times while maintaining compliance. EORI (UK) has achieved a client NPS satisfaction score of 75, reflecting a strong commitment to customer success.
Job Purpose
To provide effective and professional HR co-ordination and administrative support across the employee lifecycle, ensuring HR processes are delivered accurately, consistently and within agreed timescales.
The HR Co-ordinator will work closely with employees, managers and the HR team, providing practical support across recruitment, onboarding, employee records, absence, performance, payroll and HR reporting.
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Key Responsibilities
- Co-ordinate HR processes across the employee lifecycle, including recruitment, onboarding, probation, absence, performance and leavers.
- Maintain accurate and up-to-date employee records using MHR/People First.
- Support managers with day-to-day HR queries and processes, escalating matters where appropriate.
- Co-ordinate recruitment activity, including vacancies, interviews, pre-employment checks and new starter arrangements.
- Monitor and co-ordinate probation, absence and performance review processes, ensuring key actions and documentation are completed on time.
- Provide accurate and timely information to support payroll processing.
- Produce HR reports and maintain accurate HR data.
- Co-ordinate employee engagement activities.
- Prepare HR documentation, correspondence and reports as required.
- Ensure HR processes are applied consistently and in line with company policies and procedures.
- Maintain confidentiality and handle sensitive employee information appropriately.
- Work collaboratively with managers and the HR team to ensure an effective and responsive HR service.
- Identify opportunities to improve HR processes, systems and ways of working.
- Provide general HR administrative support as required.
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Person Specification
Essential
- Previous experience in an HR Administrator, HR Co-ordinator or similar HR role.
- Good understanding of HR processes and the employee lifecycle.
- Experience using an HRIS.
- Strong organisational and administrative skills.
- Excellent attention to detail.
- Good written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Ability to handle confidential and sensitive information appropriately.
- Professional and approachable manner.
- Ability to work independently and as part of a team.
Desirable
- Experience of recruitment and ATS systems.
- Experience using an HRIS, ideally MHR/People First or a similar system.
- Experience supporting payroll processes.
- Experience producing HR reports and analysing HR data.
- Experience supporting employee relations processes.
Key Competencies
- Organisation & Planning
- Attention to Detail
- Communication
- Confidentiality & Professionalism
- Customer/Employee Focus
- Teamwork & Collaboration
- Problem Solving
- Process Improvement
- HR Knowledge & Judgement
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