Planet Pharma
Human Resources Generalist
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HR Generalist – North Devon
About the Role
We are seeking an experienced HR Generalist to join a high-performing HR Operations team, supporting a busy manufacturing site in North Devon. This is a varied role where you’ll provide trusted HR guidance to employees and managers, particularly on complex, non-standard or higher-risk situations. You’ll combine strong employee-facing skills with sound judgement, policy expertise and a continuous improvement mindset, helping to deliver a consistent, high-quality employee experience while also improving HR processes and ways of working across the wider organisation.
About the Company
Our client is a global life sciences and biotechnology organisation operating within a large, highly respected international group. Their technology and solutions support customers working across biological research, diagnostics, vaccines, medicines, and advanced therapies, contributing to scientific innovation and improvements in human health. The organisation has a strong culture of continuous improvement, collaboration and inclusion, with a focus on giving employees the opportunity to make a meaningful impact while developing their own careers.
Key Responsibilities
- Manage and resolve moderate to complex HR cases across areas including employee lifecycle, time and attendance, benefits and policy interpretation.
- Provide trusted advice and practical guidance to employees and managers on sensitive or non-standard HR matters.
- Apply HR policies, procedures and governance consistently, using sound judgement when dealing with complex situations.
- Act as a subject-matter expert for HR service delivery teams, providing guidance, coaching and decision support on complex cases.
- Translate HR policies and procedures into clear, practical guidance, including decision trees, job aids and knowledge articles.
- Identify recurring issues, demand drivers, process defects and escalation trends.
- Carry out basic root-cause analysis and recommend practical improvements and countermeasures.
- Work collaboratively with HR colleagues across the wider organisation to simplify, standardise and improve HR processes.
- Support the effective operation of HR service delivery processes, including case routing, workflows, SLAs and governance.
- Maintain high standards of confidentiality, data privacy, compliance and audit readiness.
- Contribute to policy harmonisation and consistent application of HR processes across different teams and locations.
- Balance day-to-day case resolution with HR enablement and continuous improvement activity according to business demand.
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Requirements
- 5+ years’ experience in HR Operations, HR Shared Services, Employee Relations support or a relevant HR specialism.
- Strong experience handling complex or sensitive HR queries and cases, with the ability to exercise sound judgement.
- Strong understanding of HR policies, procedures and best practice.
- Excellent analytical and problem-solving skills, with a practical and solutions-focused approach.
- A genuine continuous improvement mindset, with experience identifying opportunities to improve HR processes and service delivery.
- Strong HRIS and case management system experience, with confidence navigating multiple systems and using data to resolve issues.
- Excellent communication and interpersonal skills, with the ability to build trust with employees, managers and HR colleagues.
- Ability to work independently while also operating effectively within a wider, matrixed HR structure.
- Highly organised, able to manage competing priorities and work within defined SLAs and quality standards.
- Strong attention to detail and a high level of discretion when handling confidential employee information.
- Bachelor’s degree in HR, Business or a related discipline is preferred, although equivalent experience will be considered.
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Location & Relocation
This is an on-site position based in North Devon, with the successful candidate expected to work 5 days per week on site initially. The organisation is also open to candidates who are looking to relocate to North Devon for the opportunity, making this an excellent option for an experienced HR professional seeking a new role and a change of location.
If you’re an experienced HR professional who enjoys solving complex people challenges, improving processes and making a tangible difference to employee experience, this could be an excellent opportunity to join a forward-thinking organisation at an exciting stage of its growth.
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