IP Support, The Law Support Group
Human Resources Operations Coordinator
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A leading intellectual property law firm is seeking a People Operations Coordinator to join its People team on a 6-month fixed-term contract, full time, hybrid working in London.
The Role
Reporting to the People Operations Manager, you'll be an integral part of a small, busy People team supporting the full employee lifecycle. Working closely across People Operations, Recruitment, Learning & Development and People Business Partnering, you'll monitor shared inboxes and act as first point of contact for employee and manager queries.
Key Responsibilities
- Manage end-to-end administration across onboarding, probation, performance reviews, and offboarding.
- Act as first point of contact for People queries via ticketing system, phone, and email, advising managers and employees on policy and process.
- Maintain accurate, GDPR-compliant People records and systems (HRIS, LMS, ATS).
- Run and manipulate reports on key metrics such as absence, turnover, and payroll in Excel.
- Support payroll, benefits, and global mobility administration.
- Coordinate reviews of People policies and handbooks.
- Assist with recruitment administration, interview scheduling, and onboarding of new hires, including induction and follow-up check-ins.
- Support employee engagement surveys, pay reviews, and note-taking in ER meetings.
- Identify opportunities to streamline and automate People processes.
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What We're Looking For
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- Demonstrable HR Administrator/Assistant experience, ideally within an HR Shared Service or Helpdesk environment; professional services background preferred.
- Strong customer service focus and ability to build relationships quickly.
- Experience with HR systems, records, and reporting.
- Proficient in MS 365 (Outlook, Teams, Excel, Word, PowerPoint).
- Proactive, well-organised, with strong attention to detail and discretion.
- A genuine interest in building a career in HR.
What's on Offer
- A competitive benefits package including generous annual leave, above-market pension contributions, private medical insurance, life assurance, income protection, wellbeing support, and a paid volunteer day.
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