Fashion Retail Academy
Human Resources Operations Manager
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HR Operations Manager
Education for Industry Group
Full-Time
Permanent
FRA Academy: Electra House – London, Moorgate EC2M 6SE
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the Role
The EFI Group is seeking an experienced and proactive HR Operations Manager to lead our HR data, payroll, people systems, and recruitment functions, ensuring the delivery of accurate, compliant, and insight-driven HR operations.
Reporting to the Head of HR, you will take the lead on payroll, pensions, contracts, statutory reporting, and HR systems, ensuring the integrity of employee data and the effective delivery of key HR processes across the Group. You will use workforce data and analytics to provide meaningful insights that support strategic decision-making, workforce planning, and organizational improvement.
The role also oversees and develops the recruitment team, ensuring effective recruitment processes, accurate reporting, and a high-quality candidate experience.
This role would suit an experienced HR professional with a passion for payroll, HR systems, and people data, who enjoys using insights to drive continuous improvement, inform decision-making, and make a real impact across the EFI Group.
About You
Qualifications:
- CIPD Level 5 qualified (or working towards), or equivalent HR experience, alongside GCSE Grade C/4 or above in English and Maths (or equivalent).
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Experience:
- Significant experience managing payroll, HR data, and HR systems, with responsibility for delivering accurate, compliant, and efficient HR operations, leading a team, and overseeing recruitment processes.
Expertise:
- Strong knowledge of payroll processes, employment legislation, HR compliance requirements, and the use of workforce data to support decision-making.
Skills:
- Excellent analytical and organizational skills, with advanced Excel capabilities, strong attention to detail, and the ability to present data and insights clearly.
Values:
- A proactive, customer-focused approach with a passion for continuous improvement, collaboration, and delivering high-quality HR services.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognize each other, and celebrate together! At EFI, we prioritize your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access, and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customizable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
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Salary:
From £40,000 to £45,000 per annum, subject to qualifications and experience
How to Apply/Next Steps:
Click 'Apply for this job' to submit your application.
Closing Date:
8am on Tuesday, 1 September 2026.
Interviews/Recruitment Day:
Interviews will take place week commencing 7th September 2026 in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE
More Information/Contact Us:
- Click here to download a full job description
- For more information about the EFI Group, visit our EFI, FRA, LCBT websites and refer to the job description.
- Please contact recruitment@efigroup.ac.uk for further information.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
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