Process Improvement and Projects

• Oversee and support continuous improvement of HR processes, identifying opportunities to streamline workflows and enhance service delivery, replacing undocumented custom and practice with recorded, documented procedure.
• Oversee the updating of HR documentation and policies, to ensure compliance with current legislation, regulations, and practice.
• Support the transition of manual processes to systemisation, automation and use of the HRIS.
• Provide planning and project management for projects across the HR function, holding the end-to-end plan and calendar of work, ensuring work is delivered to time and against objectives.

Lifecycle Administration

• Act as the key liaison to the Finance department, responsible for invoice processing and payroll, and provide budget oversight and reporting where needed.
• Work with team members to drive effective delivery of the probation process, including auto-reminder management.
• Work in partnership with the Head of Recruitment and Development to ensure that all training logs are maintained, ensuring the accuracy of people data.

Reporting Lines

The HR Operations Manager will report directly into the HR Director.

PERSON SPECIFICATION AND KEY QUALITIES

Professional Experience

• Proven experience in an HR operations or HR shared services role. Experience in, or understanding of, the independent schools sector is an advantage.
• Direct experience of optimising HRIS platforms, with iTrent preferred; experience of implementing new modules or systems is desirable.
• Experience of HR process mapping and transforming HR processes and procedures.
• Experience managing contracts for non-typical or complex working arrangements, including experience of IR35 legislation.
• Good working knowledge of UK employment law and data protection requirements.
• CIPD membership or equivalent relevant professional qualification is desirable.

Skills and Knowledge

• Skilled in HRIS administration and configuration, able to act as system super user and support user training.
• Strong project management skills, able to plan and track delivery across multiple HR workstreams on time.
• Strong process-analysis skills, with confidence in documenting HR processes and replacing informal practice with clear, recorded procedure.
• Sound analytical skills, able to produce accurate management information and metric reporting.

Personal Attributes

• Methodical and detail focused, particularly when managing compliance-critical processes and records.
• Calm and organised under pressure, able to manage competing deadlines and prioritise work effectively.
• Collaborative, working effectively across the HR team and all stakeholders.
• Committed to the safety and welfare of children, and to data protection and confidentiality.
• Proactive in identifying opportunities for improvement and efficiency.