Middlemore
Human Resources Operations Specialist
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HR Operations Manager
Birmingham
Up to £65,000 plus package
We're partnering on a confidential search for an experienced HR Operations Team Leader to join a well-established international organisation at an exciting point in its HR transformation journey.
This is an opportunity to lead a high-performing HR Operations team while playing a central role in the evolution of the HR service model. You'll combine people leadership with operational excellence, helping to deliver a modern, efficient and customer-focused employee experience while supporting the implementation of a new HR operating model and HR technology platform.
- Lead, coach and develop a busy HR operations team, creating a culture of service excellence.
- Oversee core HR operations including onboarding, offboarding, contracts, HR systems, benefits administration, learning administration and employee queries.
- Monitor service delivery against SLAs and KPIs, identifying opportunities to improve performance and customer experience.
- Play a key role in a significant HR transformation programme, supporting the rollout and optimisation of a new HR technology platform.
- Drive process improvement, standardisation and automation across HR Operations.
- Ensure robust governance, data integrity and compliance across all HR processes.
- Act as the escalation point for complex employee queries and operational issues.
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You will lead a team responsible for delivering high-quality HR operational services across the entire employee lifecycle. Alongside ensuring exceptional day-to-day service delivery, you'll help shape future processes, embed new ways of working and drive continuous improvement across the function.
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Requirements:
- Experience leading an HR Operations or Shared Services team ideally within a Financial Services environment
- A strong understanding of HR processes across the full employee lifecycle.
- Previous involvement in HR systems implementation or optimisation projects.
- Excellent stakeholder management and communication skills.
- Experience driving service improvements, process optimisation and operational excellence.
- A collaborative leadership style with the ability to coach, influence and develop others.
- CIPD qualification (or equivalent) would be advantageous.
This is an excellent opportunity to join an organisation investing heavily in its people function, technology and employee experience. You'll have genuine influence over how HR services evolve while leading a talented team through an exciting period of change.
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