Matchtech
Human Resources Operations Specialist
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About the Role
We're seeking an experienced People Operations Assistant/Specialist to take ownership of our people operations function during an exciting period of growth and change.
This is a broad and hands-on role combining HR operations, systems management, data governance, compliance, training administration, and process improvement. You'll play a key role in ensuring an excellent employee experience while building scalable, efficient people processes that support the organisation's future growth.
The successful candidate will be equally comfortable managing day-to-day operational requirements and leading initiatives that improve how the people function operates.
Key Responsibilities
People Operations
- Manage and support employee lifecycle activities, including recruitment administration, onboarding, contractual changes, and offboarding.
- Act as a key point of contact for employee and manager queries.
- Support performance, reward, benefits, and policy administration.
- Review and update HR policies, processes, and documentation.
- Identify opportunities to improve efficiency and service delivery across People Operations.
HR Systems & Data
- Own and manage the HRIS, ensuring data quality, accuracy, and compliance.
- Drive continuous improvement of people systems and workflows.
- Conduct data cleansing activities and establish robust governance standards.
- Analyse trends and perform root cause analysis to resolve data issues and prevent recurrence.
- Produce people metrics and reports that support decision-making.
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Training & Governance
- Coordinate and administer training activities across the business.
- Review existing training processes and recommend improvements.
- Maintain accurate training records and support compliance requirements.
- Enhance training governance and operational controls.
Compliance & Change
- Support organisational growth and change initiatives.
- Develop and improve people operational infrastructure, processes, and controls.
- Ensure compliance with employment legislation and internal policies.
- Contribute to projects relating to payroll, shared services, and operational transformation.
- Support wider administrative and business improvement activities as required.
About You
You are a proactive People Operations professional who enjoys creating structure, improving systems, and delivering practical solutions.
Essential Experience
- Experience in a People Operations, HR Operations, HR Shared Services, or similar HR role.
- Strong HRIS administration and process improvement experience.
- Experience managing HR data and maintaining data integrity.
- Good understanding of UK employment legislation and HR compliance.
- Experience identifying and implementing operational improvements.
- Excellent organisational and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
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Desirable Experience
- Payroll administration or payroll transition experience.
- Experience supporting organisational change initiatives.
- HR systems implementation or optimisation experience.
- CIPD qualification or equivalent professional experience.
What You'll Bring
- A continuous improvement mindset.
- Strong attention to detail and governance.
- Confidence working independently and taking ownership.
- Excellent communication and relationship-building skills.
- The ability to balance operational demands with strategic improvement initiatives.
Package
- Hybrid working arrangement
- Comprehensive benefits package
- Opportunity to shape and develop a growing People Operations function
- Collaborative and innovative working environment
- Ongoing professional development opportunities
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