Frazer Jones
Human Resources Shared Services Manager
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Role Overview
Our Birmingham-based client is looking to hire an experienced HR Shared Services Manager on a contract basis, for an initial period of 6 months, working for a complex and highly regarded business that operates internationally.
In this role, you will lead an established HR Shared Services function, driving operational excellence across the employee lifecycle while developing a culture of continuous improvement and excellent customer service. This is a highly visible leadership role, offering the chance to influence service delivery, enhance HR processes and technology, and lead transformational change in HR.
Responsibilities
- Leading, supporting, and developing an HR Shared Services team, creating a high-performance, customer-focused culture.
- Driving continuous improvement initiatives, identifying opportunities to streamline and enhance HR processes.
- Partnering closely with HR Systems, Payroll, and wider HR teams to deliver efficient end-to-end service delivery.
- Establishing and monitoring KPIs, service standards, and performance metrics.
- Acting as the senior SME for HR Shared Services processes and best practice.
- Building strong relationships with stakeholders across the business and influencing at all levels.
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Requirements
- Significant experience of leading an HR Shared Services, HR Operations, or HR Administration function.
- A track record of improving processes, driving efficiencies, and delivering change.
- Experience managing and developing teams through managers and team leaders.
- Strong stakeholder management skills with the ability to influence senior leaders.
- Experience working within a complex and/or multi-site environment.
- Strong understanding of HR systems and their role in driving operational excellence.
- Availability at relatively short notice.
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What’s on Offer
- 6 month fixed-term contract
- Salary of approximately £75,000 per annum with some flex for an exceptional candidate.
- Hybrid working arrangements: 3 days per week in the office.
- The opportunity to lead an HR Shared Services function within a respected and evolving business.
- Exposure to strategic HR transformation and business-wide change initiatives.
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