Project People
Human Resources Team Lead
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HR Services Team Lead
Location: Glasgow (Hybrid)
Contract: 6 Months
We are looking for an experienced HR Services Team Lead to join a dynamic HR function on an initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives.
The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing the delivery of HR advice and support across the employee lifecycle. You will play a key role in driving service excellence, managing operational performance, and supporting the implementation of key HR initiatives.
Key Responsibilities
- Lead, coach, and develop a team of HR Advisors and Administrators.
- Plan, prioritise, and manage team workloads to ensure service levels and SLAs are consistently achieved.
- Monitor service delivery, identify risks, and implement effective mitigation plans.
- Manage first-line escalations relating to HR processes, policies, employee relations, and employment legislation.
- Oversee end-to-end payroll activities.
- Build and maintain strong relationships with internal stakeholders.
- Support the successful delivery of HR projects and transformation initiatives.
- Lead by example, fostering a positive, collaborative, and high-performing team culture.
- Manage the performance, development, and engagement of approximately six direct reports.
- Produce and analyse weekly and monthly performance reports.
- Review, document, and continuously improve HR processes to enhance efficiency and employee experience.
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Skills & Experience
- Proven experience leading or supervising HR or shared services teams.
- Strong ability to manage multiple priorities in a fast-paced environment.
- Experience delivering against service level agreements (SLAs) and operational KPIs.
- Excellent understanding of HR policies, procedures, and UK employment legislation.
- Experience handling complex HR queries and employee relations issues professionally and confidentially.
- Strong knowledge of HR systems with the ability to extract, analyse, and report on data.
- Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
- Resilient and adaptable, with experience leading teams through periods of change.
- Degree or CIPD qualification is desirable.
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Key Performance Indicators
- Achievement of SLAs, First Contact Resolution (FCR), and customer experience measures.
- Team engagement and performance metrics.
- Stakeholder satisfaction, escalations, and customer feedback.
- Delivery of HR initiatives and project milestones.
If you are an experienced HR leader with a passion for operational excellence and people leadership, we'd love to hear from you.
To find out more about the role, please send through your CV to jagadeshwar.sandhi@projectpeople.com
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